4.2

Move-In Experience Survey (30-90 days post move-in)

117 CUSTOMER REVIEWS

  • 5 star

    56.9%

  • 4 star

    29.2%

  • 3 star

    12.3%

  • 2 star

    0.8%

  • 1 star

    0.8%

4.2

Home Quality

4.2

Overall Service

3.5

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Central OR, December 2022

4

Liked Most

The fact that simplicity let us make quite a few tweaks to the design to make it feel less "cookie cutter" was great. We've received several complements on the size of our garage and how people wish theirs was that size.

Would Change

One major gripe, that I believe was not a big deal at all was the fact that we were not allowed to expand the opening between the dining area and living room. We tried a few times requesting to no avail. It truly would've been as easy as adding a glue-lam and shortening the stub walls. Instead we have a very chopped up flow and tight dining space. I know we are only at approx the 6mo. mark but we do have some items we need addressed right away. Thank you, Kody

Inland NW, December 2022

3.5

Liked Most

The designs and floor plan options are great, but need to have a little more planning to make sure the options will function as expected. Primary example: don't sell an upgraded water heater that won't fit in the space provided. But an option for a large water heater was great. Finishes are nice. Appliances are good. Corey deserves a raise

Would Change

Material quality comes to mind with the big problem with our windows needing replaced Most contractors were very obviously brought on as the lowest bidders, I had absolutely no faith in most of the interior contractors. Exterior contractors (grading, concrete, roofing, etc) were mostly fine. Project managers were a complete failure on Simplicity's behalf until Corey took over. Poor coordination of contractors, poor ability to execute plans, bad communication, completely unacceptable to schedule meetings with your PMs and have them stand you up over and over with no call or text, especially on was to be the last week before move in and your customer is trying to transition out of a rental and in to the new home. I almost ended up homeless for a few weeks over this until I convinced my landlord to extend my move out date because I had a scheduled move in date and then could not contact the PM for almost the entire last week and then a no show on the day we were supposed to wrap up after I did contact him. I am waiting to see how these last items that are still in Simplicity's hands play out before I make any public ratings, I want to have the full story but to this point it would not be overly positive outside of a few bright spots (Corey and McKeans).