4.4

Move-In Experience Survey (30-90 days post move-in)

105 CUSTOMER REVIEWS

  • 5 star

    67.0%

  • 4 star

    27.7%

  • 3 star

    4.5%

  • 2 star

    0.9%

  • 1 star

    0.0%

4.4

Home Quality

4.4

Overall Service

4

Time Taken to Correct Items

4.5

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Inland NW, November 2020

4

Liked Most

Respondent had no comments.

Would Change

Respondent had no comments.

Inland NW, October 2020

4.5

Liked Most

We chose the Orchard over the Hudson. The Hudson kitchen layout was more to our liking. However, being able to push the living room wall out to be flush with the rest of the back exterior wall and vault the ceiling where the porch would have been is what sold us on the Orchard. Adding 130 sq ft to the living room and vaulting the ceiling in the now large living, dining and kitchen area changed the entire focal point of the floorplan. This large open concept is absolutely perfect for having lots of room to move freely even when hosting lots of family and friends. Moving the wall out should be a standard option for the Orchard! While there are issues that have arisen, most have not been catastrophic or an inconvenience to our living in the home, except for our heat pump. The heat pump started making very loud noises that could be heard in the house with all the windows closed. Upon contacting Simplicity, we had a response the next day even though the person I contacted was on vacation. Since this only happened last week, the issue is ongoing, but Simplicity's response team was immediate with getting back to me with a solution to get us by until a service team can come fix the problem. This made us feel confident that Simplicity is still with us and cares about the product they built for us.

Would Change

I wish there would have been a little more details provided about some of the small things. For instance, I was not informed that there would be exterior facets on the house. If I had known, I would not have had an external spigot installed next to the house. The money for the spigot would have been used to add another window or two to the house. I am also a little concerned about the quality of windows used. They are a perfect size but seem to have inefficient insulation relative to other windows of the same size. In addition, one window was frame was broken easily when the window was replaced during the fixing of the final walk through checklist. The window frame is still broken several months later. Another quality issue we seem to have is that the plumbers did not appropriately support the bath tub and shower surrounds. The tub was attempted to be fixed, but still has issues. The shower issue has developed since starting normal use. We understand that things will settle as normal use "breaks" things in. In all instances with issues, they are not to the extent that they are not functional. We have and continue to compile a list for warranty items that will need to be addressed but do not necessarily needs fix immediately per our project manager. . We did have an immediate issue with the heat pump. See the previous survey question about Simplicity's quick response. Their handling of that situation makes me feel confident that Simplicity will take care of us and their product when I approach them with our list of warranty claims during our warranty period. They seem to stand by their product and want their customers to feel confident in their new home.