Simplicity by Hayden Homes

March 2026Central OR

Overall Rating: 4.0 / 5

This experience was truly a story of two completely different companies. If I were only reviewing the first half of this process, this would be a very poor review. The beginning was frustrating, disorganized, and, honestly, very disappointing. Communication started off decent for about the first week or two, but after that, it dropped off badly. This process began in early March, and it was not until late October that ground was finally broken. I understand permits can take time, but nearly eight months to get to that point is extremely hard to justify. What made it worse was that the communication I did get often felt repetitive and unproductive. We would go over details that had already been covered in the very first meeting, and it was clear more than once that important information had either been forgotten or never properly written down. Changes would happen without anyone telling me, and no one would explain why. The entire first half of this process felt like my project had been shoved to the back burner, like people would occasionally rediscover my file, remember something still needed to happen, but have no clear understanding of where things stood or what had already been decided. That would have been frustrating under any circumstances, but this was not just any project. During this time, my dad was displaced and without a home, and the team knew that. That made the lack of urgency, poor communication, and overall lack of organization even harder to accept. Instead of feeling like my family’s situation mattered, it felt like we were just stuck waiting while our project drifted with no clear direction. Then the second half of the story began, and it was night and day. Once construction actually started and Anthony got involved, the experience changed completely. From that point forward, there was clear communication, accountability, urgency, and follow-through. Before moving ahead, Anthony clearly explained how the project would progress. He told me upfront that he would be out of town during the foundation and subflooring stage, let me know who would be available in his place, and still encouraged me to reach out to him directly if needed. That kind of communication alone was a major change from what I had experienced up to that point. The one major construction issue on the project happened during that period when Anthony was out, the foundation and plumbing were poured incorrectly and backwards. It was not discovered until after the floor was installed and framing had begun, when they were trying to locate the plumbing pass-throughs. But even then, the difference was in how it was handled. Anthony came back, identified the issue, communicated it to me directly, owned it, and laid out a plan to move forward. That mattered. From the moment Anthony took over, everything moved with purpose. The house was completed almost two months ahead of schedule. The communication was excellent. The dedication was obvious. The care shown toward me, my family, and our situation was real. He made me feel like my project mattered, and after everything that happened in the first half, that made all the difference. Anthony was the difference-maker in this entire experience. Without him, this review would be overwhelmingly negative. Because of him, the build itself became a 5-star experience. He brought professionalism, urgency, clear communication, and genuine care, and that is what turned this around. That said, I cannot ignore how poor the first half of this process was. This is the second home I have built through Simplicity, and both times the sales and early process side have been the weak point. This time, it was significantly worse. So while I can strongly recommend Anthony, I cannot fully recommend the overall experience as a whole, because there is no guarantee someone else will have him to rescue the process the way he did for us.

March 2026South WA

Overall Rating: 5.0 / 5

Respondent had no comments.

March 2026South WA

Overall Rating: 5.0 / 5

This was my first experience building a house. I couldn’t be more satisfied with the process that Simplicity coached me through and the house they produced. Communication from all of their staff was responsive and constructive. My project manager, Ryan, did a great job. He pushed as hard as I did to maintain the schedule I was shooting for. He was flexible yet always realistic in setting expectations and providing options. I am very grateful for his efforts throughout the process including some work done after we received keys. The website and process that Simplicity uses was user friendly. It allowed us to choose custom options and calculated in the associated costs. There were no hidden costs or price changes throughout the process. I knew from day one what I was getting and how much it would cost from the builder side of things. I have recommended Simplicity to other families and will continue to do so. For a first time builder, I don’t think I could have asked for more.

March 2026I-5

Overall Rating: 5.0 / 5

From beginning to end, we were more than just a client. We were treated like friends. They were responsive to every inquiry and it was clear their goal was that we were happy with our investment in the home they built for us. We highly recommend working with Simplicity!

February 2026Central OR

Overall Rating: 5.0 / 5

If I could give more stars on the quality, value and experience, I would. We are so happy with our new home and it is even better than we imagined it would be. Given the amount of custom options we had, I still can’t believe how fast our home was built and the high quality we received. Mike was amazing to work with as our PM and he stayed on top of every detail and answered all our questions along the way. We really felt well taken care of by everyone at Simplicity and are so grateful to be in our beautiful new home!

February 2026I-5

Overall Rating: 5.0 / 5

5 stars all around! From sales, to PMs everyone was so helpful, knowledgeable and made the build a very pleasant experience.

February 2026I-5

Overall Rating: 5.0 / 5

My bank, Rogue Federal credit union gave me their top 3 recommended contractor. Simplicity was one of them. I checked out many contractors. From the easy navigation of the website to view floor plans to meeting with Mike made this was an easy decision going with simplicity hhomes. The seamless process and transparent upfront prices made the planning go quick. The smooth transition to Ryan was like I'd been dealing with Ryan from the start. Ryan was professional and communicated very well the whole build. He was always there for any questions and would always answer my question timely. Mike and Ryan's expertise in their duties made the process from first browsing the website to getting my keys as stress free as a build could be.

February 2026South ID

Overall Rating: 5.0 / 5

From start to finish Simplicity exceed my expectations. Keenan was always one step ahead of everything going on. And I felt like he had our best interest at heart.

February 2026I-5

Overall Rating: 5.0 / 5

Nick & Rick were great! Been recommending Simplicity to anyone looking to build!

January 2026Central OR

Overall Rating: 3.0 / 5

Working with the sales team at Simplicity was a nightmare, I was lied to by Jeremy for months thinking that he was working on our site plan when in reality he wasn’t doing anything. He was very vague on some things in the cost breakdown (like the driveway cost and trenching cost) so that when it was time to build, I didn’t get the whole driveway finished unless I paid more. If I wasn’t on a time crunch, due to Jeremy dragging his feet, I would’ve gone with a different builder. Jeremy’s communication was horrible and I was constantly having to reach out to figure out what was going on with the project and what our next steps were. Due to his incompetence, a build that was supposed to be completed in September, ended up being completed in December. With that being said, once construction started, the project manager, Nick, was top notch. Nick is the only reason that this review isn’t a 1 on everything because he was fabulous. He kept me informed on everything, had everything done in a timely manner and made sure that it was great quality. Nick listened to any concern that I had and worked with me to find a solution. Nick made sure to make our build top priority so that we could make up for time wasted by Jeremy, which I really appreciated. The house turned out beautiful and to anyone looking to build a house with simplicity, I would say avoid Jeremy in sales and make sure that Nick is your project manager!

January 2026Inland NW

Overall Rating: 3.0 / 5

Ben was great! But our sales team and contact team lacked information and never get back to us.

January 2026Inland NW

Overall Rating: 4.0 / 5

Construction phase had excellent communication, attention to detail and trades people wee kindxand considerate. Professional at all times, and we even received a suggestion from the electrician that was used for our build that saved us several thousand dollars on a future item we hadn't thought of.