Move-In Experience Survey (30-90 days post move-in)


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Home Quality


Overall Service


Time Taken to Correct Items


Would Recommend Builder


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South WA, November 2019


Liked Most

Quartz countertops & open concept

Would Change

Attention to following approved plans, project manager should have checked in with us & not wait for us to call him, stop using the excuse "we do the build the cheapest, quickest way", never tell your client "we aren't used to having clients that know what we are doing & catch us on our mistakes", we caught several things not built to code that had to have numerous reworks done. We have talked to our county building codes dept to make them aware of all the problems we had. They will be watching any builds from simplicity much closer.

South ID, November 2019


Liked Most

I like the high ceilings and large kitchen

Would Change

The job site and interior of the home were rarely cleaned. Trash piled up and when days were windy trash littered the hillside. The inside of the home wasn't cleaned during the process until I mentioned the mess and doors were left to flap in the wind without any door locks until the last weeks of the build. My wood floors were left with scratches which were eventually touched up with something that made the scratches and gouges show like something was spilled on the floor. I purchased the cafe' line of appliances and the dishwasher did not fit into the cabinet correctly. They have tried to correct the problem but it still does not look or function correctly. I would just add that during the process the site manager and I did not have a good relationship. just before closing we seemed to work out lots of issued and since closing he has been very cooperative. I have owned 11 homes previously and have really never worked with a builder that did not seem to want to correct some problems that arose. All in all the home is very nice and the price was reasonable.