Overall Star Rating
4.4 / 5 from 10,910 surveys
Rating distribution
Based on 10910 surveys
Quality of Home
4.3 / 5
Quality of Experience
4.3 / 5
Caring Displayed
4.3 / 5
Overall Responsiveness
4.4 / 5
Recent survey feedback
Show Latest →May 2026Persimmon Hill SFD
Overall Star Rating: 1.0 / 5
Overall, the buying process started off exciting, but unfortunately we experienced several communication issues throughout the build and closing process that left us disappointed. There were multiple situations where information we were originally told later changed once it was too late to make different decisions or back out comfortably. For example, certain structural/design features of the home ended up being different from what we believed we were getting based on conversations during the sales process. We also received conflicting information several times regarding included features and upgrades. One of the biggest frustrations involved an appliance issue that was documented before closing and still has not been fully resolved. A brand-new appliance arrived damaged and incomplete, and the resolution process has involved delays, replacement parts arriving damaged, and ongoing repair appointments instead of a straightforward solution. The home itself is beautiful, and we truly like the neighborhood and floorplan, but the experience taught us to get absolutely everything in writing and independently verify every included feature before closing. Communication and follow-through after signing the contract did not match the expectations we had going into the process.
May 2026Coalfield Station 2o2
Overall Star Rating: 5.0 / 5
I always felt supported every step of the way. They kept me informed. Communication was prompt when obstacles surfaced. Overall pleasant experience.
May 2026Marshes at Daniel Island TH
Overall Star Rating: 5.0 / 5
Fantastic team, good people.
May 2026Colonial Circle TH
Overall Star Rating: 4.0 / 5
Valrie (Charlottesville did a phenomenal job helping us in the home buying process. First excel title was slightly frustrating to work with because they did not always respond to emails clearly. Additionally, on the day of closing they removed my name from the title and only had my co-owners on the documents.
May 2026The Overlook at Westmore SFD
Overall Star Rating: 4.0 / 5
Good
May 2026The Overlook at Westmore SFD
Overall Star Rating: 5.0 / 5
My overall experience with Stanley Martin Homes was excellent. Celie, the Sales Manager, was extremely customer-friendly, professional, and attentive throughout the entire process. She made sure I was informed during every phase of the construction of my home and consistently kept me updated on all developments. I would also like to recognize Danielle, the Construction Manager, and Taryn for their professionalism and support throughout the process. Overall, I am very pleased with my home and the experience provided by the Stanley Martin Homes team.
May 2026Bensville Crossing
Overall Star Rating: 5.0 / 5
Great experience with Stanley Martin Team members, especially construction manager who responded to all questions and concerns in a timely manner with efficient results
May 2026Pleasant Green SFD
Overall Star Rating: 5.0 / 5
Amazing experience from start to finish! I love my new home!
May 2026Tuscarora Village Condos
Overall Star Rating: 5.0 / 5
Overall positive, some minor issues that were resolved in an acceptable manner.
May 2026Coalfield Station 2o2
Overall Star Rating: 5.0 / 5
make exciting to have stanley martin home. loved it !!!!!!!