4.5

Move-In Experience Survey (30-90 days post move-in)

1855 CUSTOMER REVIEWS

  • 5 star

    65.4%

  • 4 star

    25.2%

  • 3 star

    6.0%

  • 2 star

    2.1%

  • 1 star

    1.4%

4.5

Quality of Home

4.4

Quality of Experience

4.5

Caring Displayed

4.5

Overall Responsiveness

RECENT REVIEWS

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Glenn Dale Commons, October 2021

5

Review of Overall Experience

Respondent had no comments.

Glenn Dale Commons, October 2021

4

Review of Overall Experience

There were parts of the process that were incredibly stressful. First heritage mortgage was very bad at communicating to the point I felt lied to. Things kept changing and my credit was check 4 times. It seems excessive. When I moved in the hallway bathroom smelled awful. The toilet bowl was cracked during installation and there was issues with communication with the construction manager. Even though they broke the toilet during the building process I have to reach out the warranty folks. I can’t use that bathroom still and I’m waiting still on a new toilet. The construction noise was also an issue. Construction would start at 6am and workers were loud. Maybe construction on the home across should’ve been done earlier so the construction noise doesn’t bother resident who live there.