4.4

Move-In Experience Survey (30-90 days post move-in)

10693 CUSTOMER REVIEWS

  • 5 star

    59.4%

  • 4 star

    25.8%

  • 3 star

    9.3%

  • 2 star

    3.2%

  • 1 star

    2.4%

4.3

Quality of Home

4.3

Quality of Experience

4.3

Caring Displayed

4.4

Overall Responsiveness

RECENT REVIEWS

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Pleasant Green Towns, March 2026

5

Review of Overall Experience

Bought 2 so must be happy

Riverside Ridge, March 2026

4

Review of Overall Experience

Stanley Martin does not offer homebuyers the ability to customize interior or exterior features, but it does provide above‑average kitchen and bathroom finishes, as well as higher‑quality exterior materials, compared with many other builders’ standard packages. Achieving a similar level of quality with other builders would likely require an additional investment of around $50,000 in upgrades. The company also delivers homes on a faster timeline; my home was completed within three months of purchase, whereas other builders often take a year or more. The first four months after moving in, however, have been challenging. We encountered several urgent issues, including incomplete work that should have been finished before closing, defective components that caused the HVAC system to run continuously, and a radon level significantly above the EPA’s recommended limit. While Stanley Martin generally builds quality homes—based on my son’s positive experience with his home in Ranson, West Virginia—the house we purchased in Riverside Ridge presented us with unexpected emergencies, defects, and problems that required immediate attention. Stanley Martin provides a comprehensive warranty program, including a one‑year workmanship warranty, a two‑year distribution systems warranty, and a ten‑year structural warranty. The HOA also maintains the exterior appearance of the community, helping preserve long‑term property values. We believe that once all outstanding issues are fully resolved, this home has the potential to be a valuable, comfortable, and enjoyable place for us to live.