RECENT REVIEWS
Show All ReviewsThe Ridge at Longview, March 2026
Review of Overall Experience
Everything was great except with the issue of the fence in the back of us.
Retreat at One TH, March 2026
Review of Overall Experience
Sales Experience The sales team did an amazing job initially in letting us know when the new townhomes with our preferred layout would be available and ensuring we had the information needed to put in an offer immediately. Their early communication was excellent and truly appreciated. Communication & Professional Coordination However, once the construction phase began, there was a noticeable shift. While I understood that a December closing was a moving target, the sales and construction teams were slow to respond to inquiries regarding the electrical infrastructure schedule. It was also difficult at times for my Realtor to receive timely responses; she often had to perform numerous follow-ups just to get basic status updates. The lack of proactive information made it very difficult to accurately forecast my financial responsibilities. Scheduling & Stakeholder Coordination Regarding key milestones (pre-drywall inspection, orientation, etc.), meetings were often scheduled abruptly with very little lead time. These timelines did not allow for other family stakeholders to be present without having to jump through hoops, and the times provided did not take my own schedule into account. Closing Documentation & VA Loan Compliance The most significant issue occurred during the closing process. Despite communicating the specific VA loan requirements for the Certificate of Occupancy (COA) and proof of utility installation early and often, these documents were still missing from the lender’s package. Because the team assumed the lender had simply missed the documents, rather than verifying they were actually sent, the error wasn't caught until I personally verified the packet with the construction team during my final walkthrough. Even then, the team did not provide the necessary proof to my lender until the morning of closing. This lack of urgency and attention to detail delayed my closing for several hours on the day of, causing unnecessary stress. It appeared the construction team did not fully understand or prioritize these requirements, treating them as an inconvenience rather than a professional obligation.
BUILDER PROFILE
Stanley Martin Homes
11710 Plaza Dr.
Reston, VA
20190
703.964.5000
At Stanley Martin Homes, we take pride in designing and building new homes. We have a passion for creating beautiful home exteriors, engineering money saving homes, designing functional floor plans, and providing outstanding customer service. In addition to building new homes and neighborhoods, we also have an important role to invest in and give back to the communities in which we do business. In focusing on these aspects, we feel that we have a positive impact on the lives of our customers, trade partners, and employees. It is because of our commitment to outstanding homes and our focus on corporate social responsibility as to why over 15,000 families have chosen to live in Stanley Martin communities throughout Northern Virginia, Maryland, Charlottesville, Richmond and Raleigh.