Overall Rating
4.3 / 5 from 43 surveys
Rating distribution
Based on 43 surveys
Quality of Home
4.3 / 5
Quality of Experience
4.2 / 5
Caring Displayed
4.1 / 5
Overall Responsiveness
4.1 / 5
Recent survey feedback
March 2026SUMMERWOOD - RSL - 74
Overall Rating: 2.0 / 5
Solely based on our experience of our sales representative, I would not recommend Sterling Homes. I truly feel that if we had a different sales associate our recommendation and overall satisfaction would be significantly higher.
February 2026SIENNA - 74
Overall Rating: 4.0 / 5
Sales rep was amazing , but once keys are complete we feel the respect is gone. Tradespeople and the manager are seen everyday , not even a friendly wave while passing. Home quality isn’t what we thought it to be , lots of cracks, and deficiencies being found. Leaks in basement at the slab/foundation. Windows have extreme drafts in winter leaking cold air.
February 2026LAKEVIEW - RPL - 74
Overall Rating: 5.0 / 5
We were searching for our home for 6 months and we thought we are not going to get it until Tom our sales manager gave us our hope. And we got our home in 2 weeks we are so happy and very satisfied with our new home. Thank you Sterling for building our first home in Canada
February 2026KINGLET GARDENS - RPL - 74
Overall Rating: 5.0 / 5
Great overall experience although I had some issues on the home itself, they responded quickly. My Area Sales Manager (Natalie) has been amazing as well and the entire team went above and beyond when I thought it was impossible to purchase my house :)
January 2026SUMMERWOOD - RPL - 74
Overall Rating: 4.0 / 5
Overall experience was really great! First time buying new home and was really amazed since we bought a Show Home.. Well Guided up to the end of the process, will surely refer Sterling, the agent we worked with and in the right time undergo the same dealings and process without a doubt.
November 2025CY BECKER - RPL - 74
Overall Rating: 5.0 / 5
Respondent had no comments.
November 2025MCCONACHIE - RPL - 74
Overall Rating: 5.0 / 5
Human approach
November 2025EDGEMONT PLACE - RSL - 74
Overall Rating: 5.0 / 5
Everything was excellent. Best experience ever!
November 2025EASTON - RSL - 74
Overall Rating: 2.0 / 5
Respondent had no comments.
October 2025RIVERS EDGE - RPL - 74
Overall Rating: 3.0 / 5
The sales representative was supportive during the whole process of the sales. However, I have a bad experience with the office when I had a concern and contacted the office. The main office did not even allow me to explain myself. I gave this rating because of the excellent professional support displaced by the sales agent.
September 2025ASTER - RPL - 74
Overall Rating: 5.0 / 5
So happy and satisfied
September 2025ASTER - RPL - 74
Overall Rating: 5.0 / 5
Post sale service needs to be looked at