3.9

Move-In Experience Survey (30-90 days post move-in)

34 CUSTOMER REVIEWS

  • 5 star

    38.2%

  • 4 star

    40.0%

  • 3 star

    20.0%

  • 2 star

    1.8%

  • 1 star

    0.0%

4

Home Quality

3.8

Overall Service

3

Time Taken to Correct Items

3.9

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Oak Bluff Estates, April 2021

3

Liked Most

Before purchase everything was good, post purchase it has been a bit confusing on who is responsible to be contacted to fix ongoing issues.

Would Change

We would have liked to see a faster response for resolving issues for warranty items and a website account for our home to track outstanding issues and timelines for those resolutions.

Sage Creek, March 2021

3.5

Liked Most

Most of the office staff really care about the customers. However, would advise that some staff needs customer service training. Still working with Sterling on the issues and Sterling has provided good response (expect for few exceptions)

Would Change

Overall experience was ok. Sterling is looking into the issues raised by us. For example I got different washroom vanity in second floor washroom. Different socket for light was provided outside then expected.