Before purchase everything was good, post purchase it has been a bit confusing on who is responsible to be contacted to fix ongoing issues.
We would have liked to see a faster response for resolving issues for warranty items and a website account for our home to track outstanding issues and timelines for those resolutions.
Most of the office staff really care about the customers. However, would advise that some staff needs customer service training. Still working with Sterling on the issues and Sterling has provided good response (expect for few exceptions)
Overall experience was ok. Sterling is looking into the issues raised by us. For example I got different washroom vanity in second floor washroom. Different socket for light was provided outside then expected.