That I will never have to deal with Qualico's design Center ever again.
Fire the manager of your Design Center. I mean it. I have never experienced customer service this bad. The incompetence is unbelievable. I honestly don't think most people could make the experience this bad if they tried to. You not only lost future sales, but in the short term you lost real money now as it was easier to get someone else to do the work for us after we purchased the home than to deal with the design Center. Truly a Center of incompetence.
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Better service / response time for completion work after possession date (deck, grading, window wells, repairs, etc). We never ever got a call back from our maintenance representative.