3.9

Move-In Experience Survey (30-90 days post move-in)

30 CUSTOMER REVIEWS

  • 5 star

    36.0%

  • 4 star

    46.0%

  • 3 star

    18.0%

  • 2 star

    0.0%

  • 1 star

    0.0%

4

Home Quality

3.8

Overall Service

3.1

Time Taken to Correct Items

4.1

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

RidgeWood West, June 2018

3.5

Liked Most

Home is nice overall, excellent design, seems reasonably well built. Beautiful neighborhood. Interior of home was basically ready on time. Agent responded to inquiries in a very timely manner and was always pleasant. Design Center staff very knowledgeable.

Would Change

More communication updates during earlier construction stages and be proactive for booking appointments for lightning, wiring, design center (we had to call a number of times and followup, some appointments were late i.e. wiring after drywall). Agent gave some good suggestions during upgrade meeting but also seemed a bit unfamiliar with our house model. Slow to complete exterior work since possession (stucco, garage floor/driveway). Yard was a mess on possession date, cans, some sharp construction materials, even an empty penicillin bottle. Not even basic grading to keep rain away from house, garage floor had a big hole in one corner), Basic grading has since been mostly fixed after we contacted builder a few times after some heavy rains. Other homes that are not occupied getting exterior work (garage floor, driveway, stucco) done before ours. Expected a bit of communication on timelines to complete exterior. Still waiting for a few deficiencies to be corrected.

Bridgwater Forest, June 2018

4

Liked Most

Floor Plan

Would Change

The manager, Administrative Sales, she was really rude