- We are very happy with the end result. The house was built how we wanted it. - Despite the difficulties we had getting proper communication from Qualico and their representatives, one exception, was our foreman, Danielle. We were very happy with her on the several occasions we met with her.
- Our sales rep needed to be more knowledgeable about the Sterling line of homes. Most of our questions, he didn't have an immediate answer. Getting answers took him a really long time. For example, it took 2 or 3 months to find out the cost of our fireplace upgrade. Some of our questions were simply left un-answered. - Our sales rep should have responded to emails and voice messages in a more timely manner. Often he wouldn't reply for a week or more. If he went on vacation, there was no way for us to know until he got back. - Our sales rep should have been more invested throughout the build process. Once we had signed the last of the upgrade requests (once his commission was determined), he became exponentially more difficult to get in touch with. - Charges need to be better communicated with the buyer. Two weeks before closing, we were charged $3000 for something that didn't apply to us. We were never told of the charge, and only found out about it when comparing our own numbers with the numbers Qualico gave to the lawyers. Initially Qualico was not willing to listen to us when we told then about the wrongly assessed charge. Though it was eventually reversed, disputing the charge was way more difficult than it should have been, and took entirely too long to resolve. - Overall, communication with the sales rep, and Qualico representatives needs to be better. Whenever we had questions, it was always very hard to find answers.