Sterling Homes - Calgary

September 2026D'Arcy

Overall Rating: 3.0 / 5

The work in the house is very sloppy. It is very evident where things were rushed or the workers were in a hurry to finish because they have a line up of homes to complete. There is a very noticeable dip of the flooring in the master bedroom, many areas of the wall or baseboards were not sanded and painted, the tile guy left transparent tape on the tiles in the master bath, the bricks are horribly done, there was a touch up done to one of the cabinets in the kitchen and you can tell it was covered up very badly, and so much more. Also, no one ever called to ask us about how we wanted certain things placed, for example, where the towel holders are placed are not where I would have liked them to be placed. Also, the representative was terrible at helping us with selections and giving us all the options. There were so many things we didn’t know we were allowed or able to do until the end of construction, and by then it was too late. Every time we had questions for the sales people, it took days and sometimes several weeks to get an answer. After speaking with other people in the neighborhood, we found out they had similar experiences to us. I’m disappointed. Would not recommend.

Sterling Homes - Calgary responseHi Nicholas, Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your home’s finishing quality have not met your expectations, and we understand your disappointment. We also appreciate your comments regarding communication and the selection process. Our team made every effort to review the available options and respond to your questions in a timely manner, as well as coordinating remote meetings to accommodate your needs. However, we recognize that you may have hoped for additional guidance throughout the process. We take pride in the homes we build and appreciate you bringing your concerns forward. Your feedback is important to us as we continue working to improve both the quality of our homes and the experience we provide our customers.

September 2026Sirocco

Overall Rating: 4.0 / 5

Respondent had no comments.

September 2026Lanark Landing

Overall Rating: 5.0 / 5

Overall, my experience purchasing a home with Sterling Homes has been very positive. As someone who works with STAR Building Materials, one of Qualico’s business units, I had the opportunity to experience the home-buying process from both a customer and employee perspective. The process was well organized, and I appreciated the professionalism and support provided throughout the different stages of the purchase. Being familiar with the Qualico group and its operations also gave me additional confidence in choosing Sterling Homes for our new home. I especially appreciated the employee purchase program and the benefits available to employees of Qualico’s business units. It made the home-buying experience feel even more rewarding and gave us confidence that we were purchasing from a builder we already had a connection with through work. There were understandably a few questions and follow-ups along the way, particularly as we approached possession, but overall, the experience was smooth and positive. We are very happy with our new home and grateful for the opportunity to purchase through Sterling Homes as a STAR employee.

Sterling Homes - Calgary responseHi James, Thank you for sharing your experience! We’re so pleased to hear the process was positive and that your connection with Qualico gave you added confidence in choosing Sterling Homes. We’re especially glad the employee purchase program helped make the experience even more rewarding. Thank you for choosing Sterling, and we hope you enjoy your new home for many years to come!

September 2026Southbow Landing

Overall Rating: 4.0 / 5

Jordan, our site supervisor, the other gentleman who did our possession walk through (forget his name), and our the individual who recently did our warranty inspection (also forget his name), were all incredibly friendly and passed on a lot of knowledge about the home, and in Jordan’s case, about the town of Cochrane since he’s local. We had a third party home inspection done, and the feedback from them was that it was a very well built home with only very minor fixes. We used a realtor, so don’t have much feedback on the sales team. The only thing that is an inconvenience is any of the small warranty work. Any suppliers or subs that have reached out only have weekday availability, and we both work out of town. It would be so much better for us is this could be done on a Saturday. That and the neighbours deck stairs that still haven’t been installed but have been stored in our yard

Sterling Homes - Calgary responseHi Brayden, Thank you for sharing your experience! We’re so pleased to hear Jordan and the team provided such friendly and knowledgeable support, and that your inspection reflected the quality of your new home. We also appreciate your feedback regarding warranty scheduling and the outstanding deck stairs, as it helps us identify opportunities to improve the homeowner experience.

September 2026D'Arcy

Overall Rating: 5.0 / 5

From start to finish everyone was excellent. We had nothing but a positive experience. Nicole and Alexis in the office were always so helpful from showing us samples to answering the million questions we had. We’re so lucky to have dealt with such an incredible team.

Sterling Homes - Calgary responseHi Benjamin, Thank you for the wonderful review! We’re so pleased to hear you had such a positive experience from start to finish. We’ll be sure to share your kind words with Nicole, Alexis, and the team. Thank you for choosing Sterling Homes!

September 2026Ambleton

Overall Rating: 5.0 / 5

Overall the build process was easy and went smooth. It would be helpful to have one large showroom for all selections as looking through a “lookbook” didn’t give you an exact idea of what we were picking. Repairs are mostly fixed quickly, some repairs or items to be completed take follow ups to complete. Overall quality seems good. Area manager is an expert in the field, Brandy always had answers to all questions.

Sterling Homes - Calgary responseHi Faustino, Thank you for sharing your feedback! We’re pleased to hear your build process was smooth and that you’re happy with the overall quality of your home. We appreciate your comments regarding the selection experience and follow-up on repairs, as these help us identify opportunities to improve. We’ll also be sure to share your kind words with Brandi and the team!

September 2026Sora

Overall Rating: 5.0 / 5

Honestly you hear nightmare stories about builder grade stuff. I was very happy with every stage of the project and would recommend them first.

Sterling Homes - Calgary responseHi Francisco, Thank you so much for your kind review! We hope you love your new home for years to come!

September 2026D'Arcy

Overall Rating: 3.0 / 5

Yes, however there are issues with finish quality and communication throughout the build process that need to be addressed.

Sterling Homes - Calgary responseHi Kevin, Thank you for your feedback. We’re pleased to hear your overall experience was positive, but recognize there are opportunities to improve both finishing quality and communication throughout the build. We appreciate you sharing your experience and will use your feedback to continue improving.

September 2026D'Arcy

Overall Rating: 3.0 / 5

Please email me if you guys need more details

September 2026Vermilion Hill

Overall Rating: 5.0 / 5

Overall a great experience.

Sterling Homes - Calgary responseHi Jason, Thank you very much for your kind review! We hope your love your new home.

September 2026D'Arcy Ranch

Overall Rating: 2.0 / 5

Was not informed of available upgrades, learned more from friends. Some very practical things overlooked and some ridiculous things incorporated such as a window over the bathtub when neighbours have a clear view into the room the occupants would often be naked, useless plug-ins that serve no purpose in their location. Sterling should be absolutely ashamed of the quality and job done painting the walls.

Sterling Homes - Calgary responseHi Jocelyn, Thank you for sharing your feedback. We’re sorry to hear that aspects of your home and the selection process did not meet your expectations, particularly regarding upgrade options and the quality of the paint finishing. We appreciate you bringing these concerns forward, as your feedback helps us identify opportunities to improve both our communication and the overall homeowner experience.

August 2026D'Arcy

Overall Rating: 5.0 / 5

We felt rushed and pressured to make interior selections, even though building start was 8 months away. Pre-possession walk through was disappointing and did not allow us to view our home, just focused on home systems.

Sterling Homes - Calgary responseHi Earle, Thank you for sharing your feedback. We're sorry to hear that parts of the process felt rushed and that your pre-possession walkthrough did not meet your expectations. We appreciate your comments regarding both the selection process and walkthrough experience, and will use them to identify opportunities to provide greater clarity and ensure our homeowners feel supported and prepared at each stage of their journey.