RECENT REVIEWS
Show All ReviewsPainted Sky, November 2024
Overall Experience
Cheryl was fantastic as well as Jakep the warranty person. Both are great and professional.
Wedderburn, November 2024
Overall Experience
First of all I must say that this is our 3rd Sterling home build so like them as a builder. I’m not quite what happened this time but we did not receive the level of service that we have come to know & love about Sterling homes. This time our home was sat for months with nothing being done then a couple of weeks before our possession date things got rushed and that’s where we feel we were let down. On the morning of our possession there was work being completed which meant we moved into a house that had drywall dust and still some projects that we knew should have been finished better prior to taking possession. Now that we have our furniture in place nearly every door need sanding and repainted, one actually need replaced as it’s damaged and the whole staircase needs sanding as well. Our driveway should have been poured in the summer not a few days before move in, then we could t use it for 28 days until it cures. All in all we feel like the shine was taken off our new home this time round, we know things will be fixed or put right but we should have been spared all the hassle & inconvenience. We noticed that houses around us had things that we didn’t have completed and we moved in first….things just didn’t make sense! Someone definitely dropped the ball on this build!
Sterling Homes - Calgary Response
Hello Anton, Thank you for sharing your feedback with us. We truly value your loyalty as a returning customer and we apologize for the experience you've described. It's concerning to hear that the service you received didn’t meet the high standards we strive to maintain, especially given your previous positive experiences with us. We understand your frustration with the delays, rushed final work, and unfinished items at the time of your possession. This is certainly not the experience we aim to provide. Please be assured that we take your concerns seriously, and we are committed to addressing each of the issues you've mentioned. We also recognize that the inconvenience of moving into a home that was not fully ready is frustrating, and we apologize for the disruption it has caused. We’ll work with our team to identify what went wrong in this instance, and we will take steps to ensure that future builds are better managed and delivered to the high standards you expect. Thank you again for bringing this to our attention. We’re confident that we can resolve these matters and restore your faith in Sterling Homes. Please don’t hesitate to reach out to our warranty team directly so we can discuss any further details or concerns you may have.
BUILDER PROFILE
Sterling Homes - Calgary
37 Quarry Park Blvd SE #200
Calgary, AB
T2C 5H9
(403) 253-7476
The Foundation for a Quality Home is a Great Experience.
Quality and Value
Our homes are built with a distinguished level of detailed craftsmanship and finishing. We include standard features and finishes which create the perfect balance between style and function. Every detail of your home is important to us, from the value of the insulation behind the walls to the quality of your baseboards.
Experience
Customers are our number one priority and our knowledgeable team will guide you through every stage of the home building experience. During your build, our Sales Team will be your consistent support, along with our Construction Team and Trade Partners. We are proud to have received multiple awards for our unwavering commitment to customer service. We are always available to answer your questions and will make sure you are kept up to date on the construction progress of your home.
Innovation and Customization
Design is a constantly evolving process and we offer many different floorplans and options to personalize your new home. In addition, our Sales Team can assist you in customizing your floorplan and adding your own personal touches to make your home uniquely yours.
Sterling Homes - Calgary Response
Hi Brian, Thank you very much for taking the time to share your experience, we are so happy to hear it was great! We wish you all the best in your new home!