Sterling Homes - Calgary

April 2026Hotchkiss

Overall Rating: 5.0 / 5

Our experience was amazing, Sophia and Stuart are two people that stand out the most, and Amanda. They are a great team and really helped us in so many ways

Builder responseHi Jose, Thank you so much for taking the time to share your experience with Sterling and our team! We hope you love your new home!

April 2026Bridgeport

Overall Rating: 5.0 / 5

Respondent had no comments.

April 2026Sora

Overall Rating: 5.0 / 5

It was a great experience from start to finish.

Builder responseHi Yeison, Thank you for taking the time to share your experience with Sterling. We are so glad to hear everything went well and we hope you love your new home!

April 2026Sirocco

Overall Rating: 5.0 / 5

Respondent had no comments.

April 2026D'Arcy

Overall Rating: 4.0 / 5

The Home planning experience had been excellent. The one main problem with the planning was that the gemstones lighting for our home was missed and never got installed despite a clear desire to have them expressed in writing and orally on many meetings. Other than that it was very exciting and we were very pleased with the experience. However, since taking possession, the experience has been poor. The procedures were rushed and we have identified scratches and chips in our windows that we have been made to feel are somehow our fault. Simply because we did not happen to notice them on the whirlwind 7-day pre-possession inspection day. One of the windows has a small crack, in addition to scratches, and at least that one is slated to be replaced. Another window next to it and possible others high above it (ladder needed) have scratches too. I have no idea how those scratches got there but they were absolutely present when we moved in but only got noticed later. We have water pooling in the garage that we have reported over two weeks ago and not received any feedback on. The three-week old tankless hot water heater broke, concerning as this seems very likely that this could be an issue again one the warranty is expired in a few years. Sterling warranty did handle that issue very promptly and professionally. I've been putting off completing this survey as was hoping to have better things to say once I head back from warranty. A response to those issues hasn't arrived so it makes it difficult to answer those questions well. If they were separated into the planning and building stage I would give high marks. The warranty response of defects found has been very poor.

Builder responseHi David, Thank you for your feedback. We’re glad to hear the planning stage was a positive experience, but we’re sorry to hear that things have not met expectations since possession. We understand how frustrating it can be when concerns arise after move-in, especially when communication or follow-up feels delayed. This is not the level of experience we aim to provide. We appreciate you taking the time to share this, and your feedback will be shared with our team as we continue to improve. If you’re open to it, please feel free to reach out directly so we can ensure your outstanding items are being addressed. Thank you again for your review.

April 2026Lewiston

Overall Rating: 5.0 / 5

This was our very first home, and choosing Sterling Homes was one of the best decisions we made. From the beginning, the entire experience was exceptional. The sales team was amazing, professional, welcoming, and always ready to help us through every step of the process. As first time homebuyers, they made everything feel smooth and stress free. The excellent service continued even after possession. The warranty team has been equally outstanding, responding to all our queries on time and coordinating with third party vendors to ensure everything was completed promptly. A special mention to Adam, who truly impressed us with his passion for customer service and dedication to making sure everything was taken care of. His commitment really stood out. Our monthly warranty inspection also went very well with no major concerns. The inspection representative, whose name I unfortunately forgot, was incredibly skilled and professional. He patiently explained every aspect of what we need to take care of as homeowners, which was extremely helpful. Overall, Sterling Homes exceeded our expectations and made our first home journey a wonderful experience. We truly appreciate the amazing team and would highly recommend Sterling Homes to anyone looking to buy a new home.

Builder responseHi Sijo, Thank you so much for taking the time to share your experience and for trusting us with your very first home. It means a lot to hear that your journey felt smooth and stress-free, especially as first-time buyers. We’re glad our sales team could support you every step of the way and that the experience continued positively after possession. It’s great to hear the warranty team has been responsive and proactive in coordinating with our partners to keep everything on track. A special thank you for recognizing Adam. We’ll be sure to pass along your kind words, as his dedication to customer care is something we’re very proud of. We also appreciate your feedback on your warranty inspection experience, and we’ll make sure that recognition is shared with the team. Congratulations again on your new home, and thank you for your recommendation. We’re grateful to have been part of such an important milestone.

March 2026Chelsea

Overall Rating: 5.0 / 5

March 2026Key Ranch

Overall Rating: 5.0 / 5

Respondent had no comments.

March 2026Heartland

Overall Rating: 5.0 / 5

They have been wonderful to deal with. They have gone above and beyond our expectations and fixed any issues we have had.

Builder responseHi Matthew, Thank you for taking the time to share your experience. We are so happy you felt cared for throughout your homebuying process! Wishing you all the best in your new home.

March 2026Dawson's Landing

Overall Rating: 4.0 / 5

The entire process from the selection of houseplans, to modifying the plan to our specific needs & wishes was very well executed.

Builder responseHi Larry, Thank you for your kind review! We are so happy to hear everything went well for you. Wishing you all the best in your new home!

March 2026Hotchkiss

Overall Rating: 5.0 / 5

Fantastic!!! Truly. I work in sales and the level of care received from Sophia as well as brother and Stu the site super was incredible. Thank you!

Builder responseHi Marcus, Thank you for your kind review! We are so happy to hear you felt cared for by our team. We hope you love your new home!

March 2026Pine Creek

Overall Rating: 5.0 / 5

My overall experienced has turned into positive from the first not so good meeting. Thank you so much to entire team.

Builder responseHi Jay, Thank you for taking the time to share your experience! We are so happy to hear everything turned out great!