Overall, experience was smooth. However, there are certain things which needs be looked at.
Overall, I’m happy with Sterling. I feel like the house is well built. There is a real lack of attention to detail when it comes to some of the trades. Scratches, dings, poor painting, poor color matching. When we were building, we would constantly have to stay on top of sales and the trades, to ensure they followed the addendums. I was disappointed we needed to essentially babysit things like direction and placement of light switches and outlets. Overall, I will be happy with the end product, once the deficiencies are resolved
Hi Spencer, Thank you for your honest feedback. We’re very glad to hear that you’re happy with the overall build quality of your home. At the same time, we sincerely appreciate you calling out the concerns around trade workmanship, finishing details, and having to closely monitor addendum items during construction. That is not the experience we want for our homeowners. You should feel confident in the process without needing to manage details such as switch and outlet placement yourself. We take this feedback seriously and will share it internally as we continue working to improve consistency and attention to detail. We’re committed to ensuring outstanding deficiencies are resolved so you can fully enjoy the finished product. Thank you again for taking the time to share your experience and for choosing Sterling Homes.
Sterling Homes - Calgary Response
Hi Karan, Thank you for your feedback. We’re glad to hear that your overall experience was smooth. At the same time, we understand that there may be items that require further attention, and we appreciate you bringing that forward. If there are specific concerns that still need to be addressed, please don’t hesitate to connect with our team so we can review them with you. We’re committed to ensuring you feel confident and comfortable in your home.