Goods- -construction guys and warranty staff have been nice to work with ans they tried to do as much as they could to help. Bad- - overall quality and attention to detail was poor. We built with Pacesetter by Sterling previously and the quality of the home was much nicer. We didnt need nearly as.much repairs and fixes... we didnt need much paint patch up. A lot of walls had patchy paint and even the painter admitted that only one layer of paint was applied. - we were in communication with our sales manager and we have emaisl documenting the backing board support for tv mounts and the positions. None of the 3 were installed as stated in the emails. We have one tv thats been lying around our house for months now because we cant hang it up and I purchased two tv mounts that I cant even use because its all just dry wall instead of the backing support that we talked about. We decided to go all in with stelring based on our experience in our last house... but this is the complete opposite experience.
Impressive experience for the purchase with or without comparison with other builders. Sterling is highly recommended!
Hello Xingshen, Thank you for your glowing review! We are thrilled to hear you had a great experience and wish you all the best in your new home.
Sterling Homes - Calgary Response
Hello Jean, Thank you for sharing your feedback. We apologize that this has been your experience, especially as a returning Sterling customer. We have escalated these outstanding items and will work to resolve these as quickly and efficiently as possible.