4.2

Move-In Experience Survey (30-90 days post move-in)

183 CUSTOMER REVIEWS

  • 5 star

    55.8%

  • 4 star

    25.9%

  • 3 star

    9.5%

  • 2 star

    4.4%

  • 1 star

    4.4%

4.2

Quality of Home

4.1

Quality of Experience

4.1

Caring Displayed

4.2

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Sirocco, February 2026

3

Overall Experience

Hi, Our first experience with Melissa during the buying process was good. But in the later stages (construction ) it keeps on deteriorating. Even though Ryan tried his best seen like he was overloaded with work so he could not pay full attention to the construction. Resulting lot of mistakes like poor paint job, construction dust left all over the house (Poor cleaning job) . We are living in the dirty/incomplete house for last 3 months. That was not our expectation. Now warranty team trying to fix those mistakes but seems like (Tak & Brent) are overloaded with work . There responsiveness is very slow its hard to communicate with them via email /text/phone . They do not reply to the customer/our messages. we still have pending issues. today cleaning appointment was scheduled but nobody showed up or called. We have been taking time off to get our house repaired and cleaned. Trec electric has failed to provide us the door bell and has not found time to install the motion sensor switch.

Sterling Homes - Calgary Response

Hi Navpreet, Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback. We’re pleased to hear that your initial experience with Melissa was a positive one, but we are genuinely sorry that the later stages of your homebuilding journey have not met the expectations we strive to deliver. Moving into a new home should be an exciting milestone, and we understand how frustrating it must feel to be dealing with outstanding items and cleanliness concerns months after possession. We also recognize how inconvenient it is to take time away from your schedule for appointments that do not proceed as planned. This is not the level of service we aim to provide, and we sincerely apologize for the disruption this has caused you and your family. Please know that your concerns regarding workmanship, cleaning, communication delays, and the outstanding electrical items have been taken seriously. We understand how important timely communication and follow-through are, especially when you are already living in the home. Our team will be reviewing the status of your remaining service items and missed appointment to ensure clearer communication and a more coordinated path to resolution. We appreciate your patience as our teams work to address these items as quickly as possible. Thank you again for bringing this to our attention. Your feedback helps us improve, and we remain committed to getting these outstanding matters resolved.

Chelsea, February 2026

5

Overall Experience

very good services staff are very helpful. Sterling homes follow up very fast

Sterling Homes - Calgary Response

Hi Jithu, Thank you for taking the time to share your experience! We are so happy to hear you had a great experience with Sterling and our team.

BUILDER PROFILE

Sterling Homes - Calgary
37 Quarry Park Blvd SE #200
Calgary, AB
T2C 5H9
(403) 253-7476

The Foundation for a Quality Home is a Great Experience.

Quality and Value

Our homes are built with a distinguished level of detailed craftsmanship and finishing. We include standard features and finishes which create the perfect balance between style and function. Every detail of your home is important to us, from the value of the insulation behind the walls to the quality of your baseboards.

Experience

Customers are our number one priority and our knowledgeable team will guide you through every stage of the home building experience. During your build, our Sales Team will be your consistent support, along with our Construction Team and Trade Partners. We are proud to have received multiple awards for our unwavering commitment to customer service. We are always available to answer your questions and will make sure you are kept up to date on the construction progress of your home.

Innovation and Customization

Design is a constantly evolving process and we offer many different floorplans and options to personalize your new home. In addition, our Sales Team can assist you in customizing your floorplan and adding your own personal touches to make your home uniquely yours.