4.3

Move-In Experience Survey (30-90 days post move-in)

183 CUSTOMER REVIEWS

  • 5 star

    56.7%

  • 4 star

    27.0%

  • 3 star

    8.1%

  • 2 star

    4.1%

  • 1 star

    4.1%

4.2

Quality of Home

4.2

Quality of Experience

4.2

Caring Displayed

4.2

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Sora, December 2025

5

Overall Experience

I understand that any build is not perfect, however there are many things to improve.

Sterling Homes - Calgary Response

Hi Khair, Thank your for taking the time to share your feedback. We apologize that we have not met your expectations with the workmanship in your new home and will continue to work to improve this and address any outstanding concerns.

Lewiston, December 2025

1

Overall Experience

We bought the house last October 2025. We were told the house was fully inspected, months after possession, when cold weather comes, no heating on one side of the house from main floor and second floor, the ductwork were not connected to heating system, it took them more than a month to fix the issues despite being reported, WMSchmidt contractor who scheduled and fix it took them weeks to rectify from checking to scheduling appointment and fixing the ductwork, and there is still outstanding issues which is to balance the airflow and yet to be scheduled. Minor issues like scratch granite counter is yet to be rectified, and so many more minor issues, overall our buying experience with sterling is very disappointing, we choose sterling homes because of good reviews online but that changes our perception after this experience, i will not recommend sterling homes, very very disappointed with our purchase with sterling homes

Sterling Homes - Calgary Response

Hi Jordan, hank you for taking the time to share your experience. We are truly sorry to hear about the challenges you’ve encountered, particularly the heating and ductwork issues that became apparent after possession, as well as the delays in resolution and remaining outstanding items. We understand how concerning and disruptive this would be, especially during colder weather, and we acknowledge the frustration caused by the time it took to diagnose, schedule, and complete the required work. While our homes do undergo inspections prior to possession, we recognize that this situation did not meet the level of quality or follow-through you should expect from Sterling Homes. Delays in coordination with trade partners and the impact this had on your comfort and confidence in your home are not reflective of the experience we strive to provide. Our construction and warranty team take feedback like this seriously, as it highlights areas where we need to improve communication, responsiveness, and oversight. We would appreciate the opportunity to review your file in detail and work toward closing out any remaining deficiencies. Your feedback is important to us, and while we regret that your experience has changed your perception of Sterling Homes, we do take responsibility for addressing the concerns you’ve raised. We look forward to resolving this so you can get back to enjoying your new home.

BUILDER PROFILE

Sterling Homes - Calgary
37 Quarry Park Blvd SE #200
Calgary, AB
T2C 5H9
(403) 253-7476

The Foundation for a Quality Home is a Great Experience.

Quality and Value

Our homes are built with a distinguished level of detailed craftsmanship and finishing. We include standard features and finishes which create the perfect balance between style and function. Every detail of your home is important to us, from the value of the insulation behind the walls to the quality of your baseboards.

Experience

Customers are our number one priority and our knowledgeable team will guide you through every stage of the home building experience. During your build, our Sales Team will be your consistent support, along with our Construction Team and Trade Partners. We are proud to have received multiple awards for our unwavering commitment to customer service. We are always available to answer your questions and will make sure you are kept up to date on the construction progress of your home.

Innovation and Customization

Design is a constantly evolving process and we offer many different floorplans and options to personalize your new home. In addition, our Sales Team can assist you in customizing your floorplan and adding your own personal touches to make your home uniquely yours.