4.3

Move-In Experience Survey (30-90 days post move-in)

179 CUSTOMER REVIEWS

  • 5 star

    55.3%

  • 4 star

    28.2%

  • 3 star

    8.3%

  • 2 star

    4.5%

  • 1 star

    3.8%

4.2

Quality of Home

4.2

Quality of Experience

4.2

Caring Displayed

4.2

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Hotchkiss, November 2025

5

Overall Experience

Our overall experience with Sterling has been great, and even until today we are learning more about how great Sterling is. Our friends are in the process of building a home and are going through the selection phase. So many things they are upgrading came standard with our Sterling Home and we didn’t even think about it. e.g. knock down ceiling texture . Our sales manager Amanda was nothing less than exceptional. She showed patience, care and dedication until she left for mat leave. Sophiah who took over for Amanda was given a well deserved promotion, she jumped right in, introduced herself and supported our journey as if it began with her. Funny enough, Sophiah was the first Sterling representative we met, and although we didn’t end up building in that community we’re glad she could see our build through. Our site supervisor Stuart really ensured everything stayed on track. Every question was answered without hesitation, every issue was noted and dealt with and followed up on our next walk though. Right through possession day, Stuart made sure we were taken care of. He even offered to come back and help us re key some locks we planned to install. Possession day was 2 weeks earlier than originally quoted, and we took possession with all seasonal items competed! A very pleasant surprise considering we have electric cars that require the charger in the garage and a driveway pour and cure post possession would’ve been inconvenient. Our walkthrough was completed by Karen from warrenty, and she was extremely thorough in ensuring we saw every possible deficiency. Unfortunately a couple weeks after possession, we had an incident where our en-suite shower would not turn off. Not something you’d expect in a brand new home. We emailed warrenty and they called us back first thing in the morning and had a trade at our home within the hour. Although the issue unexpected for a new home, the way the warrenty team remedied the situation so promptly reminded us the caliber of quality Sterling is committed to. We love our home, and are so greatful to have partnered with Sterling for this journey. Thank you! H&M

Sterling Homes - Calgary Response

Hi Henry, Thank you for your glowing review of Sterling and our team! We are so happy to hear your experience was great, despite some hiccups post possession. We appreciate you taking the time to share this and hope you love your new home!

Lewiston, November 2025

5

Overall Experience

Respondent had no comments.