RECENT REVIEWS
Show All ReviewsRivercrest, December 2025
Overall Experience
Some errors that were found by our private home inspector we are still in a process of resolving. For a higher end house we hoped for better quality
Pinecreek, December 2025
Overall Experience
I would like to share detailed feedback regarding our overall experience with Sterling Homes. As you know, this has been a long journey toward building our dream home. After visiting multiple show homes, we chose Sterling Homes based on the quality, craftsmanship, and strong reputation we observed. Unfortunately, the final outcome of our home has not fully aligned with the level of quality and standards we were led to expect. We had extremely high expectations when choosing Sterling Homes, particularly given the company’s strong reputation within the Qualico group. Regrettably, the final result has fallen short of those expectations. Pre-Occupancy Orientation & Possession Experience During our Pre-Occupancy Orientation on November 7, we felt rushed throughout the walkthrough. While we understand scheduling constraints, we did not feel we were given adequate time to properly inspect the home. Additionally, the house was still being cleaned during the orientation, with cleaning supplies and paperwork scattered on the countertops. Once these items were removed, we noticed scratches and other deficiencies that were not initially visible. Although we were assured that all noted items would be addressed, the overall process felt rushed and stressful. The experience was further disrupted by the fire alarm repeatedly going off while we were reviewing paperwork, making it difficult to focus and properly assess the home. On possession day, we again felt we were not given sufficient time to inspect the property, and several items from the pre-occupancy list remained unresolved. We also felt pressured to sign documentation before having the opportunity to fully verify that the outstanding deficiencies had been addressed. Quality & Finishing Concerns We were excited to welcome friends and family into our new home; however, many of them immediately noticed concerns with the finishing quality. These included interior paintwork, baseboards, toilet water hose installation, and incomplete painting and finishing in the basement washroom. We also identified several functional issues, such as lighting controls, door alignment, and fixtures. Several friends who recently purchased homes from Jayman, Shane Homes, and Morrison Homes commented that the finishing quality in our home did not match the standards they experienced. Some were even considering Sterling Homes for their own purchases, but after seeing the condition of our home, they expressed hesitation. At this time, it would be difficult for us to confidently refer others to Sterling Homes based on our experience. Communication & Overall Experience Before signing the contract, our experience with Sterling Homes was very positive, professional, and reassuring. Unfortunately, since signing, the experience has not been as consistent or welcoming. Many of the items we requested were either declined or not accommodated, and coordinating with multiple representatives has been challenging. Since beginning our home purchase, we have had four different sales representatives and two site supervisors, which made communication and continuity difficult. Overall, the process has not met our expectations. Warranty Inspection & Follow-Up On December 17, I conducted my first detailed inspection, during which Hussain from the Sterling Homes Warranty team attended the home. Hussain was understanding of my frustration and acknowledged that several workmanship issues—particularly related to drywall and paint—were not completed to a professional standard. Many of these issues appear to be the result of work being rushed rather than completed with proper attention to detail. I appreciate Hussain taking photographs of the areas I had previously marked and acknowledging that the work does not meet the standards expected of Sterling Homes and the Qualico group, a company with a long-standing reputation in the industry. It took me two full days to thoroughly inspect the home and identify these concerns. As discussed, I was informed during the pre-inspection that all deficiencies—including paint touch-ups and workmanship-related issues—would be fully addressed by Sterling Homes to ensure customer satisfaction. I trust that this commitment will be honoured. I also appreciate the assurance that the matter will be escalated, that the drywall contractor’s owner will visit the property, and that appropriate trades will return to correct the work. Additionally, I acknowledge Glen’s agreement that several areas were not completed professionally and his efforts to address some previously raised concerns. Urgent Items Requiring Immediate Attention The following issues require prompt resolution: Main door does not lock/unlock properly via the Wiser app and requires force to align The basement door from the main floor does not lock; the protruding metal plate poses a safety risk Two bedrooms above the garage share one light control; switching one off disables both Mould present on the furnace room wall (previously noted and still unresolved) Missing light fixture in the main floor bathroom The basement closet door handle comes off when opening The basement washroom wall/ceiling above the shower head was left open with missing drywall Bathroom paint touch-ups required Large visible patch on the laundry room ceiling Basement stair light switch requires adjustment Doorbell camera not installed (promised within one week; over a month has passed) Basement flooring makes noise and requires adjustment Basement toilet water pipe requires adjustment Drywall and paint workmanship throughout the home—including ceilings and stairs—appears rushed and poorly finished The waste bin has not been provided despite more than a month passing These are in addition to other deficiencies that may still be identified. If additional issues are found, they will be communicated promptly. However, we request that critical functional and safety items be addressed as a priority. Closing The purpose of sharing this feedback is not to criticize, but to ensure that the standards Sterling Homes is known for are upheld and that future homeowners receive the experience they expect when investing their life savings into building their dream home. We sincerely hope these concerns are taken seriously and resolved promptly so we can fully enjoy our home. Thank you for taking the time to review our feedback. Sincerely,
Sterling Homes - Calgary Response
Hi Binod, Thank you for taking the time to share such detailed and thoughtful feedback. We are truly sorry to hear that your experience after did not meet your expectations, given the significance of this investment and milestone for your family. We acknowledge your frustration with the lack of continuity caused by multiple sales representatives and site supervisors, and we understand how disruptive that can be to communication and overall confidence in the process. Many of our new team members were trained in this community, resulting in you working with several members of our team. We also want to recognize your comments regarding the workmanship concerns identified during your inspection. We appreciate you acknowledging the professionalism and responsiveness of our Warranty and Construction team members, including Hussain and Glen. Your feedback regarding drywall, paint, and other finishing items is taken seriously, and we understand how disappointing it is to feel that work was rushed or not completed to the standards you expected from Sterling Homes and the Qualico group. As discussed, our commitment is to address identified deficiencies—particularly those related to safety and functionality—as a priority. Escalation to the appropriate trade partners and leadership is underway, and we are working to ensure the necessary follow-up occurs so these items can be corrected properly. Thank you again for bringing these matters forward. We value your patience and the opportunity to work toward restoring your confidence so you can fully enjoy your new home.
BUILDER PROFILE
Sterling Homes - Calgary
37 Quarry Park Blvd SE #200
Calgary, AB
T2C 5H9
(403) 253-7476
The Foundation for a Quality Home is a Great Experience.
Quality and Value
Our homes are built with a distinguished level of detailed craftsmanship and finishing. We include standard features and finishes which create the perfect balance between style and function. Every detail of your home is important to us, from the value of the insulation behind the walls to the quality of your baseboards.
Experience
Customers are our number one priority and our knowledgeable team will guide you through every stage of the home building experience. During your build, our Sales Team will be your consistent support, along with our Construction Team and Trade Partners. We are proud to have received multiple awards for our unwavering commitment to customer service. We are always available to answer your questions and will make sure you are kept up to date on the construction progress of your home.
Innovation and Customization
Design is a constantly evolving process and we offer many different floorplans and options to personalize your new home. In addition, our Sales Team can assist you in customizing your floorplan and adding your own personal touches to make your home uniquely yours.
Sterling Homes - Calgary Response
Hi Anthony, Thank you for sharing your feedback. We apologize that your experience did not meet your expectations and assure you that we will resolve any outstanding items in your new home so you can focus on enjoying it!