4.1

Move-In Experience Survey (30-90 days post move-in)

80 CUSTOMER REVIEWS

  • 5 star

    52.9%

  • 4 star

    40.4%

  • 3 star

    6.6%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.1

Home Quality

4.2

Overall Service

3.2

Time Taken to Correct Items

4.5

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Findlay Creek, June 2019

5

Liked Most

Size of my master bed and it's built.

Would Change

Wider living area of the house.

Russell Trails, June 2019

4

Liked Most

Sales staff were tremendous to deal with. "Tartan Homes Rep" and "Tartan Homes Rep" in the Russell Trails office went above and beyond to ensure the process was smooth and pleasant from start to finish answering any questions we had along the way. "Tartan Homes Rep" in the FC Design Centre was also fantastic to deal with for upgrades and RPs. Very responsive and knowledgeable. Very pleased with PDI process as well. "Tartan Homes Rep" is very friendly and seems to truly care about the quality of the build. Post-closing, "Tartan Homes Rep" has also been amazing to deal with to address any issues that we have identified.

Would Change

More accurate closing dates would be helpful after being delayed twice and closing 8 months after our original date and our house sold several months before that. Despite being delayed 8 months, some of the drywall and trim work appeared rushed with many areas requiring touch ups and french doors with cracked glass, etc. We understand that landscaping is seasonal work but would also be nice to have to have a timeline for grading, sod, driveway, deck stairs, etc.