4.4

Move-In Experience Survey (30-90 days post move-in)

52 CUSTOMER REVIEWS

  • 5 star

    67.9%

  • 4 star

    28.6%

  • 3 star

    3.6%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.4

Home Quality

4.3

Overall Service

3.8

Time Taken to Correct Items

4.4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Central Texas, September 2019

4.5

Liked Most

All of the house. And Tilson was very friendly

Would Change

We would have had them add on to the back porch

Central Texas, September 2019

4

Liked Most

The floor plan and look of the house is great. We do really like it, but the building process was very difficult and took much longer than it should have. It seemed that sub-contractors were hard to come by and even harder to keep long enough for them to finish their job. Mallory made the purchasing process very easy. She was a joy!

Would Change

1. Still having problems with dryer vent that goes through the roof on far side of house from laundry room. Had dryer repair man out twice. He says the vent is too long, that causes the lent to block the vent. My husband has to go on roof and clear it out every time I wash. 2. Door to back patio opens wrong direction making it difficult to get past the dining table. 3. Cabinets in bathrooms and desk area are not very functional. The drawers and some of the cabinets are very shallow. Also, draft drawings were incorrect and cabinets were cut for a 30" stove, when I had ordered a 36" stove. The cabinets had to be cut down after installation and one side of lower cabinets is discolored. 4. Before we moved in, the fan blade came off the air conditioner and embedded in the coil. Company came out and put the fan back on, but the coils are still damaged. I'm afraid that the unit will fail long before its normal life span. 5. We did not want an aerobic septic system, but were not given any options. We've been in the house since June 11th and just found out that we were supposed to be putting bleach in the system monthly and cleaning some filter. No one has ever given us any instruction on how to care for the system. I did call the company that installed it, but they couldn't come at a time that both my husband and I could be here.