4.3

Move-In Experience Survey (30-90 days post move-in)

46 CUSTOMER REVIEWS

  • 5 star

    65.4%

  • 4 star

    30.8%

  • 3 star

    3.8%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.4

Home Quality

4.3

Overall Service

4.2

Time Taken to Correct Items

4.3

Would Recommend Builder

RECENT REVIEWS

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Central Texas, January 2019

4.5

Liked Most

Insulation and energy efficiency. Attention to detail especially in trim work and masonry.

Would Change

Would prefer better cleanup of grounds - we have a lot of repair to do before putting in a lawn

Central Texas, January 2019

3.5

Liked Most

The house is sound and well insulated. Having the house wired for cable and intranet (internal networking) saved a lot of trouble in having satellite television installed. The wood floors are really nice but in today’s market wood floors should be standard not an upgrade. The high ceilings are very nice and the ceiling fans in the bedrooms and living room are nice. The kitchen cabinets, though just the current standard grade with all plywood construction, are nice; however we did have to order additional shelving for the overhead cabinets. We really enjoy granite cabinet tops in the kitchen and bathrooms. The LED lighting package provides more than adequate light at a considerable cost savings in electricity as seen in our initial electric bills.

Would Change

The sales person needed more training, needed to be more assertive and needed to provide better follow up. She was a pleasant person but not fully prepared to do the job. It took 4 months from when we signed the contract till the foundation was started. One problem was that the drafting department took 4 weeks rather than 2 weeks to generate the initial drawings and then nearly as long to make corrections and modifications. Then it took nearly a month to determine the foundation needs which caused such an increase in price that the whole interior finishes (cabinets, counter tops, backsplashes) had to be reviewed and changed. There were constant problems in getting pricing as pricing determinations that should have taken just a few days took a couple of weeks. The builder/building superintendent was constantly hamstrung by company policy. Due to the process by which Tilson management selects and manages subcontractors he could not effectively control the scheduling of the subcontractors. One subcontractor (carpenter s) didn't show up for a week because they didn't feel like it and he could do nothing. The quality of the work of the trades lacked at times. An outstanding incidence was when a nearly 18 foot long major load bearing wall was found to be 2 inches off preventing the installation of the bathtub in the number 2 bathroom. The moving of this wall also affected the hot and cold water distribution. It took nearly a week to make the correction There were numerous other issues that we caught since we lived on the property and were constantly checking on the progress. Materials ordering was a major problem. The supplier ordered the wrong front door configuration (door with two sidelights instead of just one sidelight). The Tilson organization ordered a 6 foot 3 section window when the plan had a 7 foot 3 section window. There were major problems with the ordering of exterior materials. The rock for the exterior was initially under ordered either by the Tilson ordering department or was shorted by the supplier; we never found out what really happened. The stone mason put in his request through the builder. The builder requested that same need per later conversations we had. The first delivery of the additional stone occurred at about 10:00 PM; thank goodness we were living on the property. When the mason came he stated that it did not have the main size that he needed. It took 2 more deliveries to get the size he needed and there was still excess stone that was not needed. Based on what I was told this cost Tilson an additional $1500 for the deliveries alone and I don’t know what the stone cost. There were also inadequacies in the ordering of all of the other exterior materials to include the siding and the railing materials. The actual construction of the house took 6 months from when the foundation forms were begun. A custom builder we know near Fort Worth only takes about 4 or 5 months from when the initial contract is signed; ours tooks 10 months. Some other people in the home construction business have told us that that amount of time was excessive. We are disappointed with the overall cost versus the quality of the home. Nineteen years ago we had a semi-custom home built of about the same size as this house on a city lot that when adjusted for inflation cost about $70,000 less than our Tilson home. Since the Tilson home was built on our land, the cost of the land for the other house makes up for the standard and added finishes and more. For the cost difference, the finishes of the Tilson home should have been at least the grade above what was offered as standard. To put it in another way, we feel we got little more than a track home for a custom home cost. To us, the reputation of Tilson homes far exceeds the reality of its current products. It seems that profit has become a bigger motive than customer satisfaction. An additional little item is that if a heat pump is installed a hardwired exterior temperature sensor should be standard as in the Hill Country internet connections can be poor to non-existent.