3.5

Move-In Experience Survey (30-90 days post move-in)

19 CUSTOMER REVIEWS

  • 5 star

    33.3%

  • 4 star

    14.3%

  • 3 star

    38.1%

  • 2 star

    0.0%

  • 1 star

    14.3%

3.7

Quality of Home

3.3

Quality of Experience

3.3

Caring Displayed

3.4

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Gulf Coast, August 2023

3

Review of Overall Experience

Once the construction began, the trials and turbulations began as well. The workers (all crews that worked on my property) didn't exhibit much care for the quality of their work or the cleanliness of the site. Plastic bottles, wrapping material, roofing nails were scattered all over the place on any given day. I'm extremely disappointed with the cabinet maker that Tilson selected as their sub (Kent). From poor craftsmanship to very poor customer service - I have no complementary comments for that part of the construction. The tile crew and the painters did very poor job as well. The tile in multiple places is uneven. Paint is missing at the bottom of the doors, on door jams, but they did paint over the laundry vent preventing it from opening. Looks like the others have/had similar experience, so I'll just copy what has been said before: The items summarize what the Tilson site manager had to compensate for: ** Worksite cleanliness not apriority for workers ** Consumption of alcohol while working onsite ** Poor quality work not noticed real-time - causing more-lengthy rework after integrated areas were complete ** Doors left open during very poor weather ** Poor treatment of new supplies resulting in damage prior to install ** Site manager overtasked with multiple homes with long driving times in-between, which limited availability and ability to provide QA real-time. Needless to say, I'm glad the construction is over.

Gulf Coast, June 2023

5

Review of Overall Experience

Respondent had no comments.

BUILDER PROFILE

Tilson Homes Bryan
6211 E State Hwy 21
Bryan, TX
77808
(979) 383-2531

Tilson is the family owned Build On Your Lot custom builder that more Texans trust. You find the perfect piece of land and we’ll build a beautiful home on it.

We’ve been building in Texas for over 85 years and have built a reputation for reliability, quality, and value. We’re also known for being very flexible. We encourage you to bring us your ideas or get inspired from our large library of plans. With Tilson, you get the home you want, the way you want it, built on your land from the ground up.