4

Move-In Experience Survey (30-90 days post move-in)

17 CUSTOMER REVIEWS

  • 5 star

    47.1%

  • 4 star

    41.2%

  • 3 star

    5.9%

  • 2 star

    0.0%

  • 1 star

    5.9%

4

Home Quality

4

Overall Service

3.6

Time Taken to Correct Items

3.7

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Burleson, March 2020

4.5

Liked Most

Catherine and Covey were so sweet and helpful. They did an amazing job! The painters, the roofers, and the trim people stuck out as amazing! The tilers were terrible.

Would Change

When I called and spoke to Justin, the building VP regarding closing, he did not make me feel like he cared at all. He was cold and not customer service orientated. I was not happy. His attitude left a terrible taste in my mouth towards Tilson. I actually cried after I hung up with him. I would never work with anyone like that again. I hung up feeling so bad for the people that work for him and sorry I even talked to him. I hope his boss reads this. Something needs to be done. I feel so bad for the people below him.

Milam, March 2020

1

Liked Most

NOTHING

Would Change

EVERYTHING