4.4

Move-In Experience Survey (30-90 days post move-in)

17 CUSTOMER REVIEWS

  • 5 star

    64.7%

  • 4 star

    35.3%

  • 3 star

    0.0%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.4

Home Quality

4.4

Overall Service

3.7

Time Taken to Correct Items

4.2

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Grimes, November 2019

4.5

Liked Most

Respondent had no comments.

Would Change

To make sure all work is done correctly and thoroughly checked. I have been in my home less than 6 months and have had issues with electrical, plumbing, the floors, windows and even the contractors. Please do your work on the contractors and make sure not to just hire because they are cheap.

Grimes, October 2019

3.5

Liked Most

We like the end result for the most part.

Would Change

Although it appears we now have a solidly built home, we did not receive the Tilson we were promised by former customers, the sales rep or by Tilson's own marketing materials. It seems Tilson is more interested in building neighborhoods now than in preserving the reputation that has been built for the past 85 years. Our superintendent, who was a terrible communicator, was stretched too thin and was not properly supported. We had numerous major issues with improperly and out of code electrical connections (which I discovered) , a lack of proper knowledge regarding roof ventilation and installation (which I discovered), improper (and dare I say shady) inspection processes (which I discovered), a general lack of oversight and almost ZERO effective communication from or with the superintendent. The only saving grace from a construction standpoint was Stan Elmore. He was professional, accountable and available. Catherine Know was also professional, accountable and available throughout the sales/design process.