4.5

Move-In Experience Survey (30-90 days post move-in)

27 CUSTOMER REVIEWS

  • 5 star

    69.0%

  • 4 star

    17.2%

  • 3 star

    10.3%

  • 2 star

    3.4%

  • 1 star

    0.0%

4.5

Home Quality

4.3

Overall Service

3.7

Time Taken to Correct Items

4.6

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Williamson, June 2021

3

Liked Most

Nothing

Would Change

The Georgetown sales staff were terrible. The best help was the external interior designer who helped with color selection. We got conflicting responses between sales staff and GC and they never responded to emails. Further we were lucky to hear from our GC weekly. It is super frustrating when you don’t know what is Happening and don’t receive timely feedback. It was super stressful in our last week as much of the fixes identified in our walkthrough still weren’t fixed. We had to get a guarantee letter. Ultimately communication was terrible. When I asked about fixes I was told I was getting a new house not a perfect house by my GC. I doubt that is the slogan Tilson wants to use. To say I am not happy with the customer service is an understatement. Won’t refer without strict disclaimer. I hope y’all get this fixed.

Burnet, June 2021

5

Liked Most

Love my Tilson home.

Would Change

Better communication after closing on items not completed at buyer walk