Communication!! The sales person and builder communicated with us and kept us informed at all phases of design and construction.
Nothing, everything went smoothly and the home turned out beautiful.
Our sales guy and everyone at the park office was AWESOME!!! They were always there for us and constantly checking to make sure everything was going great!!! The closing department was AWESOME!!! Very easy commutation and went over and beyond to get us closed on our Tilson Home.
My husband and I felt very letdown by the experience we had with our Superintendent during our building process. He was never very on top of giving us updates as to the current progress of the home. We feel that we did try to work with him at all times, but felt that when bringing up any type of concern of our home, we felt we were talked down to. There was a set back with a water manifold leak with our home during the building process. When coming to see your new house after a long day of work, and find it full of water is not a very pleasant site. We understand that accidents happen but the way our Superintendent handled the situation was not very professional. He referred to our home to being treated like the flooded model homes in Katy. I am sorry but a model home is paid for by a home owner nor lived in every day by a family. We were never updated during the clean up and repair process. I had to ask him for updates instead of him making the best of the situation and keeping us informed. We also feel that it would have been nice for someone in upper management to check on us during the clean up and repair process to make sure everything was being taken care of properly. During the walk through process, we had a light fixture that was wrong in the dining area. When I pointed it out to him, his response was "I wish you would have told me that earlier but whatever!" I had texted him weeks before there was about 3 fixtures that was wrong in the home. I even went as far to get with home office and sent him the pictures of the correct fixtures. After your closing department had contacted us and told us to work closely with our Superintendent on closing. I had texted him several time about possible walk through and closing dates. He kept pushing me off and then all of a sudden one day wanted to do the walk through done the next day. Very little explanation was done at the walk through and he gave us no time to really go through and look at areas. The home had been clean twice but after moving in I had to clean the floors on my hands and knees cause there was writing all over the tile. During fixing walk through areas my husband had pointed out that the wall next to the back door was not straight. Once again his response was "I wish yall would have told me sooner!" This is not the way you talk to homeowner on things your contractors did not do correctly. He did the repairs but I had to remind him a month after repairs that they never came back to put the baseboard back together. After we closed it I was like he basically forgot about us. No phone calls or text to check and see how things were going on the home. Very dissatisfied with the customer service from our Superintendent, I do not feel the he stood up with the Tilson Homes name.