3.9

Move-In Experience Survey (30-90 days post move-in)

12 CUSTOMER REVIEWS

  • 5 star

    29.4%

  • 4 star

    35.3%

  • 3 star

    29.4%

  • 2 star

    5.9%

  • 1 star

    0.0%

3.9

Quality of Home

3.8

Quality of Experience

3.8

Caring Displayed

3.6

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Jackson, March 2022

3

Review of Overall Experience

I learned a lot with building my first home. Learned to ask questions and to ask for everything you want in your home then scale down what you can live without

Polk, March 2022

2

Review of Overall Experience

I will never recommend Tilson to anyone. I have a shower that leaks under door, trim that is scratched, front door that doesn’t seal properly. Grading around house was crap. House should have been elevated at least 2’ more than it is. When Juan laid it out. I asked if it should be higher and he said it would be fine. It’s not. Water collects in front of the house. Slab was not done properly. It took over 2 months to post tension slab after poured. It is cracked everywhere. I had better Customer service on a track home I bought in 2005. I pour concrete for a living but was told slab would be fine. Tilson hired a 3rd party engineer to say cracks were shrinkage cracks. They were not! They are stress cracks due to not stressing at proper time. I still have a window that is wrong. Was told 4 months ago it was on back order… not sure why it takes this long on a back order? I would appreciate someone calling me to address my concerns. But I will not hold my Breath