Overall easy process / finance was the best part
Change order process/ allow credit for home owners to purchase small items (light fixtures, faucets , pulls)/ appliances are not good
Ability to customize to my specifications for a reasonable price. You just have to pay very close attention because there were things the sales staff missed pointing out that I should have changed.
The sales staff was awful to work with it took several calls to the VP to get things moving. Our builder was very nice but didn’t react well to criticism or when we pointed out flaws in the construction. He wasted a good amount of time trying to push through things that weren’t acceptable like damaged cabinets.