4.4

Move-In Experience Survey (30-90 days post move-in)

22 CUSTOMER REVIEWS

  • 5 star

    65.2%

  • 4 star

    30.4%

  • 3 star

    4.3%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.5

Home Quality

4.2

Overall Service

3.8

Time Taken to Correct Items

4.5

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

North Texas, November 2018

3

Liked Most

Ability to customize to my specifications for a reasonable price. You just have to pay very close attention because there were things the sales staff missed pointing out that I should have changed.

Would Change

The sales staff was awful to work with it took several calls to the VP to get things moving. Our builder was very nice but didn’t react well to criticism or when we pointed out flaws in the construction. He wasted a good amount of time trying to push through things that weren’t acceptable like damaged cabinets.

North Texas, November 2018

5

Liked Most

Great upgrades at no cost, Sales team (Nidia) and Builder (Josh) and Warranty (Mitch) are Wonderful

Would Change

Q19 - The exterior of the HOUSE is great. Be gutters were not provided nor a sidewalk and poor grading our lot still looks like a construction zone. The house wasnt cleaned properly. Im still wiping const. dust off doors and drawers. There are sticky marks throughout the tile floors that wasnt cleaned. Showers werent cleaned at all. Ceiling fans have thick dust all over. Baseboards were dirty. Windows were only cleaned on the inside not outside. Plus pounds of debris buried in the yard. [Q18c "* Gutters are part of roofing and no options were given"; Q18g "* front porch holds water because of lack of grading"]