4.5

Move-In Experience Survey (30-90 days post move-in)

8 CUSTOMER REVIEWS

  • 5 star

    81.8%

  • 4 star

    18.2%

  • 3 star

    0.0%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.6

Home Quality

4.4

Overall Service

3.9

Time Taken to Correct Items

4.4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Fannin, August 2020

4.5

Liked Most

My Builder Mitch was a god sent , First builder I had would never respond to my questions Thankfully I got Mitch and he was my favorite part of building my new home .Outstanding builder !!!!

Would Change

Better quality appliances.

Grayson, July 2020

4

Liked Most

The floor plan is awesome. Exactly what we were wanting. I wish we had been told about the program Tilson has where they would manage the septic, driveway and sidewalk for us. That would have been an awesome option.

Would Change

Tilson needs to put quality review checks in place for their builders. We saw our builder 2 times - once when we met him and the office personnel handed us off to the builder and once at the walk through. We had many concerns during the build that we would call to discuss with him and he had no idea what we were talking about. It was very apparent he head not been on location at the home. For example, the sheet rockers nicked a water line and there was a leak that caused about 3 inches of water to be standing in the majority of the living area. We called the builder. Nothing was done for 2 weeks so we called again. He said that they had fixed it last week yet we were standing in the house looking at the water still standing in the floor. Finally after 3 weeks they got it fixed. The vinyl flooring was put down before the stone fireplace was put in and before the exterior doors were completed. That flooring was down 2 months before closing and took a beating. When we came for our final walkthrough the floors were still filthy. He wanted us to put tape everywhere that needed to be corrected. I couldn’t even see the floor to tell where all the scratches were at. If Tilson has quality checks on the builders he might have done a better job. The builder, Josh, was terrible - worst experience we have ever had - and the office staff, sales person, Cheyanne - was awesome!