4

Move-In Experience Survey (30-90 days post move-in)

43 CUSTOMER REVIEWS

  • 5 star

    40.0%

  • 4 star

    30.0%

  • 3 star

    22.0%

  • 2 star

    6.0%

  • 1 star

    2.0%

4.1

Quality of Home

3.5

Quality of Experience

3.8

Caring Displayed

3.8

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Gillespie, January 2023

4

Review of Overall Experience

The overall experience was very good. The actual construction of the home took longer than stated/expected (roughly 18 months), but most of that was due to coming out of Covid and the supply chain issues that the country has been experiencing. One of the main reasons we selected Tilson was their experience with building in rural areas of Texas and also the number of base models to choose from. What we wanted to do is find a model that fit 95% of our needs and then make small modifications to customize the home to our specs. We found that in the Palacious model.........added a garage, changed some exterior door locations, and the sizes of both the front and back porches. Once it was begun, the construction process went relatively smoothly. There were some issues with framing, and then exterior rock application, but Tilson and the field superintendents stuck with it until all issues had been resolved to my satisfaction. The finished product is beautiful and a great place to live!

Hays, January 2023

3

Review of Overall Experience

The time frame to complete the build was too long. The lack of knowledge of my building supervisor was unacceptable.