3.8

Move-In Experience Survey (30-90 days post move-in)

46 CUSTOMER REVIEWS

  • 5 star

    26.0%

  • 4 star

    44.0%

  • 3 star

    16.0%

  • 2 star

    12.0%

  • 1 star

    2.0%

4

Quality of Home

3.4

Quality of Experience

3.5

Caring Displayed

3.5

Overall Responsiveness

RECENT REVIEWS

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Central Texas, January 2024

3

Review of Overall Experience

The Tilson homes experience I had was not the one I was sold by Eric's videos and from visiting your model homes. The sub-contractors were not supervised appropriately such that it was up to me and my wife to constantly point out problems during the building process. Even then those issues weren't addressed in a timely fashion such that rework was constantly required that wouldn't have been needed if work had been completed in the proper order. While a couple of months might be attributable to supply chain problems - there is no excuse for my house to have taken 18 months to build after the foundation was completed. I felt like I had to be the general contactor - it was up to me to point out quality issues instead of them automatically being spotted and handled by Tilson.

Central Texas, December 2023

5

Review of Overall Experience

Our time with Tilson exceeded our expectations. We were in a unique situation building our home while being out of state/country and Tilson did an incredible job keeping us up to date every step of the way.