3.9

Move-In Experience Survey (30-90 days post move-in)

36 CUSTOMER REVIEWS

  • 5 star

    41.3%

  • 4 star

    23.9%

  • 3 star

    21.7%

  • 2 star

    8.7%

  • 1 star

    4.3%

4.1

Quality of Home

3.5

Quality of Experience

3.7

Caring Displayed

3.7

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Comal, August 2022

3

Review of Overall Experience

Respondent had no comments.

Coryell, August 2022

4

Review of Overall Experience

The build took entirely TOO LONG! The house is completed and we still have no window screens and a few minor things still incomplete, but in order to close without my interest rate going up we had to make that choice. The delay in completion cost us 3% in interest rate hike. Tilson needs to do a better job with obtaining crews for each craft. We would go weeks without anything being done. Don’t get me wrong, the house is incredible and we love it. A dream come true but the delay cost us tens of thousands of dollars and being on our land we could not walk away. We were supposed to have Lenox HVAC system installed and due to ‘delays’ we had a Trane system installed and we’re not credited for the difference. Then they told us our backslash tile wasn’t available and to choose something else and wanted to charge us when we chose a tile that was $400 more expensive. Very frustrating. Our superintendent Dustin was our saving grace as he was most understanding and worked extra hard for us. Great guy!