4.3

Move-In Experience Survey (30-90 days post move-in)

34 CUSTOMER REVIEWS

  • 5 star

    68.6%

  • 4 star

    25.7%

  • 3 star

    2.9%

  • 2 star

    2.9%

  • 1 star

    0.0%

4.3

Home Quality

4.2

Overall Service

3.6

Time Taken to Correct Items

4.3

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Hays, November 2019

4

Liked Most

The house is beautiful, and we are loving our own home. The fireplace upgrade was most definitely worth it.

Would Change

The office staff was incredible. They really went above and beyond, to make us happy with our decisions. The builder we had, was horrible. No communication. Failure to follow through with items in a timely fashion, and due to him leaving our cabinets on the back porch it pushed our closing back. If we would have had a builder that reflected to attention to detail that the office staff in San Marcos had, I would be recommending them to everyone I know. Since that was not the case, I will recommend Tilson, but with a disclaimer. We still have things on the walk through punch list that have not been corrected.

Bastrop, October 2019

3.5

Liked Most

WE CAN ENJOY OUR HOME NOW THAT THE PROBLEMS WERE ADDRESSED. IT TOOK FOR US TO RETURN TO TILSON'S SALES OFFICE TO ASK FOR HELP & WITHOUT JR LOZA STEPPING IN-I DON'T KNOW THAT OUR HOME WOULD HAVE EVER BEEN COMPLETED TO OUR LIKING.

Would Change

WE HAVE BEEN IN OUR HOME FOR 6 MONTHS. I HAVE COMPLAINED SINCE WE MOVED IN ABOUT SOME OF THE ITEMS IN THE HOME THAT WERE NOT TO OUR SATISFACTION. 2 DIFFERENT VP OF CONSTRUCTION VISITS LATER, & A VISIT FROM THE WARRANTY DEPT, TILSON FINALLY CORRECTED MY COMPLAINTS. AS HAPPY AS I AM NOW THAT MY HOME FEELS COMPLETE IS AS HAPPY AS I SHOULD HAVE BEEN WHEN WE CLOSED. I WAS EXTREMELY DISAPPOINTED THAT MY HOME LACKED THE CARE, COMMUNICATION, AND CONSTRUCTION THAT IT SHOULD HAVE RECIEVED WHEN WE STARTED THIS PROCESS. THIS IS OUR FIRST HOME AND IT'S TAKEN UNTIL NOW FOR US TO START HOSTING OUR FAMILIES BECAUSE THE QUALITY OF WORK INITIALLY PUT INTO THE HOME WAS NOT SATISFACTORY.