Their home design process ensues you get a nice looking house.
Have them provide the utility services(septic, electricity, etc.) and paid the extra cost.
I enjoyed meeting with the designer. She provided was very helpful and helped save us money on some upgrades were were considering.
Quality control could be improved. There were several items that were missed in our upgrades, if we had not called them out they would have gone unsolved. For example, our guest bath had an upgraded shower head that was listed for $300 at Lowe's, but we were charged $1.5K for it. Also, we paid for upgrade in our master bath . I am 4'11, but the shower head was unreachable for me. I had to mention more than once for the issue to be resolved. Basic, things like the appearance of the doorbell. It looked like someone had attached it with bubble gum. I had to say something for it to be addressed. The paint job was horrible. It is still not perfect, but I was ready to move in. I had to mop the floor 3X to get them clean before we moved in. We were very disappointed and did not feel we go the white glove treatment that we see others receive on the facebook videos. We love our home, but this experience was not the best. The lender can also improve on the communication. We had to scarmble at the last minute to get what they need for closing.