4.3

Move-In Experience Survey (30-90 days post move-in)

26 CUSTOMER REVIEWS

  • 5 star

    64.3%

  • 4 star

    25.0%

  • 3 star

    3.6%

  • 2 star

    7.1%

  • 1 star

    0.0%

4.4

Home Quality

4.2

Overall Service

3.7

Time Taken to Correct Items

4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Hays, August 2020

5

Liked Most

Their home design process ensues you get a nice looking house.

Would Change

Have them provide the utility services(septic, electricity, etc.) and paid the extra cost.

Caldwell, August 2020

4

Liked Most

I enjoyed meeting with the designer. She provided was very helpful and helped save us money on some upgrades were were considering.

Would Change

Quality control could be improved. There were several items that were missed in our upgrades, if we had not called them out they would have gone unsolved. For example, our guest bath had an upgraded shower head that was listed for $300 at Lowe's, but we were charged $1.5K for it. Also, we paid for upgrade in our master bath . I am 4'11, but the shower head was unreachable for me. I had to mention more than once for the issue to be resolved. Basic, things like the appearance of the doorbell. It looked like someone had attached it with bubble gum. I had to say something for it to be addressed. The paint job was horrible. It is still not perfect, but I was ready to move in. I had to mop the floor 3X to get them clean before we moved in. We were very disappointed and did not feel we go the white glove treatment that we see others receive on the facebook videos. We love our home, but this experience was not the best. The lender can also improve on the communication. We had to scarmble at the last minute to get what they need for closing.

BUILDER PROFILE

Tilson Homes San Marcos
2396 Interstate 35 Frontage Rd
San Marcos, TX
78666
(512) 357-7315

Tilson is the family owned Build On Your Lot custom builder that more Texans trust. You find the perfect piece of land and we’ll build a beautiful home on it.

We’ve been building in Texas for over 85 years and have built a reputation for reliability, quality, and value. We’re also known for being very flexible. We encourage you to bring us your ideas or get inspired from our large library of plans. With Tilson, you get the home you want, the way you want it, built on your land from the ground up.