4.2

Move-In Experience Survey (30-90 days post move-in)

26 CUSTOMER REVIEWS

  • 5 star

    60.7%

  • 4 star

    32.1%

  • 3 star

    3.6%

  • 2 star

    3.6%

  • 1 star

    0.0%

4.2

Home Quality

4.2

Overall Service

3.9

Time Taken to Correct Items

4.3

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Gulf Coast, February 2019

5

Liked Most

Tommy Taylor. He is absolutely the best person. He truly cares about what he's doing, and he's calm with the home buyer. He just gets things done and taken care of. Then I'd have to say some of his crews that we met (especially the cabinet installers). They were courteous, pilot, and did great work! The home is beautiful, the price was great, but if you don't have the right people in place, it doesn't always work out so well.

Would Change

Just a couple of personal preferences I've noted: Outlets in the kitchen are sideways even when they didn't need to be. Some did have to be because of limited space, but not all of them. Dishwasher doesn't have a good "heater" so it doesn't dry. I've not called in to see if it has a bad heating element yet. Vinyl floors are beautiful, but they scratch easily. Conditions of the job: I didn't like all the personal trash that was strewn around and "buried" in in the dirt work, especially with a dumpster sitting right there. We were constantly picking up water bottles, food bags, etc. to minimize the trash that would be left. The flooring guys left all of their trash from the boxes behind that we had to clean up. They even used a hole that was dug around a pipeline as a dumping area, so we had to clean it out. I understand it's a construction site, but it would be nice if the crews would be more considerate.

North Texas, February 2019

5

Liked Most

Everyone was courteous and knowledgeable. Tonya in the Spring office was wonderful to work with....and Tom Horner was very professional and always kept us up to date with progress...he was fantastic to work with

Would Change

Put dual locks on front door More cabinet storage in kitchen Change stove top options Change fan fixtures....we have had 1 replaced and are on list for another Give more options on fireplace systems Toilets are a bit touchy Bar in utility room needs to be useful for people under 6ft...lol...completely useless to a 5ft4 person