The lady in the sales office was very helpful, friendly and accommodating.. She explained everything. The deign woman always had a conflict. The seller stepped in and helped and made the process easier. The project manager was always helpful and was able to get things fixed as I saw them and communicated very well.
We loved Brandi and Eli and love our tilson home!! We’ve gotten so many compliments on it!
Awful. I’m tired of explaining all the issues we’ve had with Tilson.
It was horrible, we should've noticed the signs to run. Couldn't get scheduled our original rep quit/got fired prior to us signing off on plans avoiding price increase. Went through a second rep same trend canceling appointments until we finally got a 3rd rep. He was fine up until I was threatened to have our build canceled by asking to speak to upper management. Very unprofessional quality is not there just trying to build amd get paid is what I get from these people.
Left my house on a huge hill where water runoff has less that 3 feet before it washed away inch by inch to the foundation. Also, trim work, paint and caulking is extremely disappointing. Looks like a remodeled home. Trim work: gaps all along the cabinets. Cabinet company says they only install and Tilson has their own people trim it out.
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Your sales lady Brandi did a great job convincing me to go with Tilson. Unfortunately, her sales pitch was full of lies. She gave me bad news that the actual construction would not start for 4 months due to preliminary work including water and electric services and construction drive. Then completion would take an additional 4 months. All of my family's plans were based on that information. It took 17 months to start and three more to finish. I lost the AG exemption since I could not have livestock if I couldn't be there. My taxes went from $38 to $4266.95. Additionally, I paid utilities for14 months though they weren't being used. I had to have the construction drive redone at additional expense as the one I paid you for was totally unsatisfactory. This cost me $4300.00.
I do not believe enough characters exist in this space to enter my dissatisfaction with Tilson homes. Let's begin with sales contradictions and salesperson's constant unavailability which drove up my building costs unnecessarily. Follow that with Tilson allowing the hiring of inexperienced undocumented workers to work on high-end custom homes, producing low quality work which requires multiple repairs and trips to fix mistakes that could be handled by an attentive supervisor. Continue by using the same inexperienced personnel to fix the mistakes they create, by creating even more problems, quadrupling the building time because of all those errors that could have just been easily spotted by anyone with a high school diploma, and ultimately you have a Tilson home, one with a visibly stressed roof which is the laughing stock of the neighborhood, sheetrock with curves where there should be none, warped wall, doors and molding, and top it off with a disastrous floor fiasco that required homeowner intervention. If I, the homeowner had not been on site for the entire 2 years it took to build this home, the structure would be of even less quality. Thanks to Tilson, it's been a month since I closed on my home and I still can't move into it. The only part of my home building process that I was completely satisfied with was the one where Tilson had absolutely nothing to do with.
The whole process was good. Issues that were ignored. We had issues after closing that were ignored or not handled the correct way. Our home is beautiful but once the home is done, Tilson no longer cares.
Our builder has very poor communication.