4.4

Move-In Experience Survey (30-90 days post move-in)

370 CUSTOMER REVIEWS

  • 5 star

    66.3%

  • 4 star

    29.5%

  • 3 star

    4.0%

  • 2 star

    0.2%

  • 1 star

    0.0%

4.4

Home Quality

4.4

Overall Service

3.9

Time Taken to Correct Items

4.5

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

Crestmont - FA, November 2020

4

Liked Most

The sales person at the showhome, Natalia Wodomski, was very approachable, helpful, understanding and courteous at all times. She made the buying process extremely positive. The construction supervisor Peter was clear, cooperative and helpful. Sarah , at the design center, was knowledgeable and helpful.

Would Change

1. Would have liked to see the physical samples of the selections of home exterior stone colours. 2. Would have liked more time at the design center with the designer. 3. Would have preferred the orientation by a person who listened rather than being talked to and schooled. Courteousness and consideration would be appreciated. He was condecending and opinionated. Our concerns were not listened to and brushed over. The Orientation coordinator kept repeating that building standards had been met, the deviations were within codes, and we got what we chose if any observations were made. The experience was not pleasant and not commensurate with buying a custom built home. 4. After posession service concerns are not being attended to promptly. Phone and emails are not being responded by the home warranty department. 5. Electric work is not satisfactory as the circuit breakers trip frequently. Partial rectification has only been done. 6. Equipments ,such as, the washoing machine, garburator, vent hood were not checked and run prior to possession. The tripping caused a nuisance especially in the weekend after possession and the hood fan is too noisy.

Wentworth Pointe, October 2020

4.5

Liked Most

Quality of home

Would Change

Trico legal team needs improvement to complement a total customer service experience