RECENT REVIEWS
Show All ReviewsUnity in Seton, July 2019
Liked Most
Absolutely nothing.
Would Change
Through this ENTIRE process I was repeatedly given incorrect information, then had to fight with Trico staff for them to keep their word. From the things I was promised before I even purchased, to upgrade options and availability, to possession timelines - I received several different, constantly changing sets of information. Repeatedly sales staff changed over, leaving many pieces missed and MANY mistakes made that were completely avoidable. I wasn't given all the information before I chose to purchase (including optional changes and upgrades I wasn't made aware of, accurate timelines, prices, etc...). Then, when the correct information came to light, it was too late and I was locked into a contract. Things like the Hero's discount were missed, my career was improperly reported on important government paperwork... I was continually having to search for correct information myself and bring those issues and mistakes to the attention of the Trico staff. When I brought all of my concerns to the Trico manager, I was rudely disregarded, my concerns being dismissed and was told that this is what I can expect in a new construction home. Then, there is the issue of possession. When I originally purchased, I chose my unit for the projected possession timeline of January for specific reasons. I expected a month or two delay and was prepared for possession to be slightly later than January. What ended up becoming a reality was a June 2019 possession day on the VERY last day of the contract possible. If I had not moved in on the day I did, our contract would have been voided and I would have had the right to walk away. Therefore, there was limited flexibility in timelines, which was frustrating and inconvenient for me as June is a time of little to no flexibility with my career. Furthermore, I do not believe my home was actually ready for possession. I was told I could not park in my garage for another 10 days or so because the concrete of the skirt had no fully cured. Due to this area being highly active with construction work, parking was often a huge hassle as I could not access my garage. This entire experience has been stressful, negative and I truly feel Trico stole an experience from me that should have been fun and exciting as a first time home buyer - they tarnished this milestone by being dishonest, uninformed and by having abysmal customer service. I feel that purchasing with Trico was a HUGE mistake and would absolutely not do this over again if I had the chance. There are many points along the way where Trico staff could have taken ownership for issues and worked to rebuild my trust. Instead, they passed blame and refused to acknowledge their shortcomings, attempting to make me feel like my expectations of honesty and integrity were not realistic. I do not have a single positive thing to say about this company nor this experience.
EVANSTON ZERO LOT LINE, July 2019
Liked Most
The leniency when providing a concrete porch and upgraded front door. Accepting our realtor's appearance at the possession appointment. Everyone treated us with respect and served with a smile.
Would Change
Quicker handling of deficiencies (only 1 of 5 taken care of 4 weeks after possession date). Allow master bedroom to be at the back of the house. Be more open to 3rd party items when Trico-provided options are expensive. Water in kitchen is way too hot, while the ensuite takes way too long to heat up. More care installing the dryer exhaust vent.
BUILDER PROFILE
Trico Homes
1005 - 11 Avenue SW
Calgary,
AB
T2R 0G1
(403) 287-9300
OUR STORY
In 1982, a mechanical engineer named Wayne Chiu immigrated to Calgary from Hong Kong to start his career and build a new life for his family. In 1992, he founded Trico Homes, with a commitment to being a different kind of homebuilding company. One that is conscious about creating the best places to live. One that believes businesses have a responsibility to be caring corporate citizens with the power to bring positive change to their communities.
In those many years since Trico built our first home, our city has grown and so has our love for it. Our team has built over 10,000 quality single and multi-family homes: earning a reputation for our design, craftsmanship and customer care. We’ve also been recognized as corporate leaders, champions of innovation and valuable contributors to the betterment of our community. Our entire staff start every day with the goal of delivering incredible life-changing moments for our homeowners and our community.
Trico Homes is proud to be western Canada’s first and only homebuilder to become a certified B Corp. This international designation is earned by those who are redefining the ways success is measured in business. We’re committed to our industry and our city. And we are conscious about creating a lasting legacy as a company that helped make the world a better place.
AWARDS
- Canada’s Best Managed Company – Platinum Member 2004 – 2018
- Canada’s Best Workplaces – Legend Recipient (10 years plus)
- Homestars Best of Winner – Four time highest rated builder
- B Corp Best for the World – 2016, 2018
- CHBA – Alberta Awards of Excellence in Housing – Best Multi-Family Townhome $350-$500 – 2017
- B Corp Trailblazer Award - 2017
- Best Employer for New Grads – Canada’s Top 100 Employers - 2017
- Avid Service Award Winner for Sales – Carmen De Luca & Erin Jorgensen – 2017