3.7

Move-In Experience Survey (30-90 days post move-in)

245 CUSTOMER REVIEWS

  • 5 star

    33.2%

  • 4 star

    30.9%

  • 3 star

    17.6%

  • 2 star

    7.8%

  • 1 star

    10.6%

3.9

Quality of Home

3.6

Quality of Experience

3.7

Caring Displayed

3.6

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Wolf Willow - Laned Zero Lot Line, February 2024

4

Review of Overall Experience

Overall, the home builder delivered a good quality build. However, a few issues have marred the experience. Despite reporting deficiencies through email, there has been no response. Specifically, they assured backing for the TV mount during the orientation, but after drilling, I discovered no backing, resulting in unsightly holes in my wall. Moreover, post-purchase, my attempts to communicate through calls and emails were often ignored, causing frustration. On a positive note, the orientation person was helpful, explaining features and assisting in resolving various issues, standing out compared to the sales team.

Precedence - Front Attached, February 2024

3

Review of Overall Experience

The problem with the shower continues to significantly impact my overall satisfaction with our home. This issue is an example of not feeling that caring was displayed by Trico Homes. Responsiveness was a 5 until we did not receive a response regarding our shower. We also feel, now that we have moved in, the responsiveness of pending work is slow. We do not know If we would recommend Trico at this point.