Our experience with tuskes was absolutely amazing., from showing to buying. We had no hiccups along the way and I would recommend to anyone wanting to purchase a home. Thank you so much for making our frist home buying experience one we will never forget.
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The whole experience of buying a house from Tuskes has been extremely frustrating to say the least. The initial process with Greg was good, no complaint there. The closing process was horrendous, I ended up signing a final closing disclosure and after that I got an email from the title companying saying the value changed and I would be charged more (completely unacceptable). The contact with the Title company was rude and lacks transparency. The house was delivered unfinished, for example the kitchen island was missing a piece and after almost two months of the closing, nothing was done or communicated, and now when we try to get in touch with Tuskes, the responsiveness is non-existent! The loan company suggested by Tuskes was also a disaster to deal with, I couldn't get the final value for the house purchase until the day of the closing, and I'm still having many issues with the mortage company to fix things up. There are many more things that I won't spend time detailing here, but as a conclusion, this was by far the worst experience I had buying a house, I would not buy again and definitely not recommend Tuskes to anyone.
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Tulskes Homes are outstanding with two exceptions: I believe that a half million $ home should come with doorsteps for each door. So that you don't open the door too hard and put a hole in the wall. This should be included at no cost. Second : Rear Steps off the morning room should be included as a rear exit to the ground.(even though I declined an outside deck). This was Not explained by the salesman. Ste ps ar e a safety item when the ground is not level.
Construction was right on time, and everything was completed as specified in the plans we developed with the real estate agent (construction stage of planning) and with the interior designer (choosing interior options and exterior finishes). Very satisfied with the overall outcome and experience.
The beginning of our experience was great; however, over the summer our Tuskes agent resigned, and it became more difficult working with the Director of Sales and Marketing. We often felt as though we were inconveniencing her when requesting appointments to see our new home outside of standard business hours. Lisette in the Design Studio was wonderful—very responsive and easy to work with. That said, we would have appreciated more guidance and suggestions on functional upgrades for our new home. Wes was amazing as well—super responsive, collaborative, and a pleasure to work with.
Greg was great throughout the entire process! He made a number of excellent suggestions during the contract period when we were selecting our home and determine what upgrades we wanted, all of which turned out to be spot on.
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