4.1

Move-In Experience Survey (30-90 days post move-in)

47 CUSTOMER REVIEWS

  • 5 star

    49.3%

  • 4 star

    43.7%

  • 3 star

    5.6%

  • 2 star

    0.0%

  • 1 star

    1.4%

4.1

Home Quality

4.1

Overall Service

3.2

Time Taken to Correct Items

4.4

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

RVT, June 2019

3.5

Liked Most

yes

Would Change

yes

RVT, June 2019

4.5

Liked Most

I love the materials that were used throughout the house (e.g., flooring, tiles, countertops, etc), as well as the combination of the types and colours of the materials on the exterior. I also love the layout, the big windows, and my walk in closet. Overall, I appreciated the customer service that I received from Urbandale throughout the process, as well as the fact that the house was finished on time.

Would Change

I love the layout and the big windows in my house. However, I would have appreciated if my layout included a slightly bigger kitchen with more storage space, as well as a broom closet. Unfortunately, the models that had those features did not suit me because of the layout. Having the option to customize layout to make these types of changes would have been helpful and much appreciated. It would have been helpful to know more of the options that were available for upgrades when I had my Design Centre appointments. For instance, I was not told that the garage door opener was not included and had to be purchased as an upgrade or separately. Also, I would have really appreciated if some of the repairs were done a little earlier (e.g., window cranks that don't work properly). Finally, the fact that the landscaping in the front and backyard, as well as the drive-way are not yet done and no-one can tell me when it will be done is a significant inconvenience and something that prevents me from enjoying my new home to its' full potential.