Our overall experience was positive; however, we were disappointed in the communication process. We were instructed to direct all questions to our Salesperson or thru Novi Homes. We tried hard to follow the process but we were not getting answers in a timely manner, specifically during the initial planning stages when we only had 15 days to solidify our plans.
Outstanding experience from start to finish! The project manager kept us informed with weekly updates and quickly replied to our questions.