4.5

Move-In Experience Survey (30-90 days post move-in)

163 CUSTOMER REVIEWS

  • 5 star

    59.5%

  • 4 star

    34.4%

  • 3 star

    4.3%

  • 2 star

    1.2%

  • 1 star

    0.6%

4.5

Quality of Home

4.5

Quality of Experience

4.5

Caring Displayed

4.6

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Ridgewood Heights, May 2025

4

Review of Overall Experience

Our overall experience was positive; however, we were disappointed in the communication process. We were instructed to direct all questions to our Salesperson or thru Novi Homes. We tried hard to follow the process but we were not getting answers in a timely manner, specifically during the initial planning stages when we only had 15 days to solidify our plans.

Woodland Reserve, May 2025

5

Review of Overall Experience

Outstanding experience from start to finish! The project manager kept us informed with weekly updates and quickly replied to our questions.