4.5

Move-In Experience Survey (30-90 days post move-in)

28 CUSTOMER REVIEWS

  • 5 star

    50.0%

  • 4 star

    46.2%

  • 3 star

    3.8%

  • 2 star

    0.0%

  • 1 star

    0.0%

4.5

Quality of Home

4.3

Quality of Experience

4.4

Caring Displayed

4.6

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Hawley Estates, January 2021

5

Review of Overall Experience

Megan. Our main source of contact with woodhills homes. After having our realtor talk to her about our interest in the home she let us know that if we didn't put an offer in for the home that she was just going to list it the next day for $10k more, that's pretty fishy. It seemed like she really didn't care about the buyer and our choices. Not sure if it's just me or what!? Specific examples: when we first signed into buying the home we were asked to make some decisions about what the home should look like inside (colors, flooring, carpet, etc). When we were told about this we were told we had 4 business days to decide. We tried giving megan different times and options that we could come see them in person. Basically nothing lined up. And in the end WE WERE TOLD what we were going to get. We didn't even get any email info with options so we could at least decide what we were going to get. Then after this we were sent a list of options we could get that were post sheetrock. So we picked a few things we wanted including a "wireless keyless entry pad". At the time we thought it was something like a smart device for your front door. The kind that you can access with your phone or a key pad....turns out that we were paying $150 for a garage door opener wireless keypad. We didn't get a garage door opener...and we weren't told that this was specifically for a garage door opener. That didn't make us happy. It also didn't make us happy that we paid $150 for a $35 garage door opener keypad I could have gone down and bought at lowes and installed myself. I don't want my money back but I do want to make sure no ones else goes through that. @megan: you have to communicate more with items like this or you guys have to pays more attention to what customers are doing...or both. During construction we asked about the perimeter of the fence. We wanted the fence to be all the way to the alley. We got a quote back for the fence from Megan: $3200. $3200 if we wanted to extend the fence to where we wanted to. Seems like we would be paying for the whole fence on the property instead of the extension of the fence. Idk...seems fishy. We didn't argue because we did not want our home to be delayed that much longer. During our home orientation (final walkthrough) the 2 guys who walked us through were very pleasent and nice. Megan was also there. One of the guys was training on doing walk through with people and he did a pretty good job. Don't remember his name..tall, skinny, facial hair...black beanie. Very nice. It was awesome to see how jazzed he was to show us around. He was especially excited about the vent under the vanity in the bathroom, not the master, and how it kept the floor nice and warm! It is a super awesome feature. I WISH THEY WOULD HAVE DONE THE SAME IN THE MASTER 😂. When we first met megan she did introduce herself. But that was it. She really didn't seem like she was interested in making sure out $300k+ investment was what we wanted. She was more interested in the home and how it turned out. I don't know...it felt like she was more interested in selling the homes than actually experience for the buyer...I don't know, maybe I expected a more retail friendly like experience. Heck I've felt better about a car salesman than I do about megan, and that's something. Either way we did receive a very nice cutting board from Megan and woodhills home. Just as a first time home buyer, being young we always have a dream of what our first experience is going to be like. I'd say we acheived that to a 90% degree. :-) The home itself seems to be good quality. The floors look great! The painters did a pretty good job painting the inside of the home. The outside doesn't look too bad either. The garage door...looks like it only received one coat of paint or no primer. THE PAINT IS ALREADY PEALING. Everything works just as it should. All the finishes were as described. I wish that they would have put some kind of cord management system above the fire place. In our layout that seems to be the only practical place to put the TV. If woodhills want say they're finishes are upscale then damn it!!! Do the cable management built it!!! Do it!! We had asked for the house to be pre wired and plumbed for AC. the AC guys were out the other day and were impressed with how good of a job they did. So good job. Overall we love our home so far. The neighborhood is nice. Weird orientation of home but we got it. We were ups recommend woodhills home to others. As a matter of fact we have. Please feel free to reach out to me about any questions or comments @5416934065 Megan. Our main source of contact with woodhills homes. It seemed like she really didn't care about the buyer and our choices. Not sure if it's just me or what!? Specific examples: when we first signed into buying the home we were asked to make some decisions about what the home should look like inside (colors, flooring, carpet, etc). When we were told about this we were told we had 4 business days to decide. We tried giving megan different times and options that we could come see them in person. Basically nothing lined up. And in the end WE WERE TOLD what we were going to get. We didn't even get any email info with options so we could at least decide what we were going to get. Then after this we were sent a list of options we could get that were post sheetrock. So we picked a few things we wanted including a "wireless keyless entry pad". At the time we thought it was something like a smart device for your front door. The kind that you can access with your phone or a key pad....turns out that we were paying $150 for a garage door opener wireless keypad. We didn't get a garage door opener...and we weren't told that this was specifically for a garage door opener. That didn't make us happy. It also didn't make us happy that we paid $150 for a $35 garage door opener keypad I could have gone down and bought at lowes and installed myself. I don't want my money back but I do want to make sure no ones else goes through that. @megan: you have to communicate more with items like this or you guys have to pays more attention to what customers are doing...or both. During construction we asked about the perimeter of the fence. We wanted the fence to be all the way to the alley. We got a quote back for the fence from Megan: $3200. $3200 if we wanted to extend the fence to where we wanted to. Seems like we would be paying for the whole fence on the property instead of the extension of the fence. Idk...seems fishy. We didn't argue because we did not want our home to be delayed that much longer. During our home orientation (final walkthrough) the 2 guys who walked us through were very pleasent and nice. Megan was also there. One of the guys was training on doing walk through with people and he did a pretty good job. Don't remember his name..tall, skinny, facial hair...black beanie. Very nice. It was awesome to see how jazzed he was to show us around. He was especially excited about the vent under the vanity in the bathroom, not the master, and how it kept the floor nice and warm! It is a super awesome feature. I WISH THEY WOULD HAVE DONE THE SAME IN THE MASTER 😂. When we first met megan she did introduce herself. But that was it. She really didn't seem like she was interested in making sure out $300k+ investment was what we wanted. She was more interested in the home and how it turned out. I don't know...it felt like she was more interested in selling the homes than actually experience for the buyer...I don't know, maybe I expected a more retail friendly like experience. Heck I've felt better about a car salesman than I do about megan, and that's something. Either way we did receive a very nice cutting board from Megan and woodhills home. Just as a first time home buyer, being young we always have a dream of what our first experience is going to be like. I'd say we acheived that to a 90% degree. :-) The home itself seems to be good quality. The floors look great! The painters did a pretty good job painting the inside of the home. The outside doesn't look too bad either. The garage door...looks like it only received one coat of paint or no primer. THE PAINT IS ALREADY PEALING. Everything works just as it should. All the finishes were as described. I wish that they would have put some kind of cord management system above the fire place. In our layout that seems to be the only practical place to put the TV. If woodhills want say they're finishes are upscale then damn it!!! Do the cable management built it!!! Do it!! We had asked for the house to be pre wired and plumbed for AC. the AC guys were out the other day and were impressed with how good of a job they did. So good job. Overall we love our home so far. The neighborhood is nice. Weird orientation of home but we got it. We were ups recommend woodhills home to others. As a matter of fact we have. Please feel free to reach out to me about any questions or comments @##########

Hawley Estates, January 2021

Review of Overall Experience

Issues with fence/property lines on both sides which went unaddressed/ignored by the local development team. Was finally addressed by Riley and a satisfactory resolution was put in place. A special shout out to Isaac the warranty rep who extended outstanding listening and follow through skills . He is a true asset to Woodhill Homes