Baywest Homes

September 2026Harmony

Overall Rating: 4.0 / 5

Respondent had no comments.

September 2026Rangeview

Overall Rating: 5.0 / 5

Good product and excellent customer service

September 2026Rangeview

Overall Rating: 2.0 / 5

As my experience, not recommended for now, to much need to fix and replace , So as homeowners i felt not compatible if you see those un finished areas of the house.But good thing, Darcy always ready to fix it as he Can do it as far as he can.

August 2026Creekview

Overall Rating: 1.0 / 5

While not every part of our experience with Baywest Homes was negative, our build ultimately fell short in the two areas we believe matter most when entrusting a builder with your home: integrity and trust. We do not say that lightly. We have been building and renovating homes for 35 years. We have worked with many builders, as well as acting as our own general contractor. Through our interior design business, we have also been involved in numerous client builds and renovations. We understand that construction is complicated, delays happen, and mistakes are inevitable. What matters is how a builder navigates these challenges and supports their clients along the way. Baywest consistently put its own interests first, even when doing so came at significant financial and personal cost to us. Before outlining the biggest concerns with the Baywest process, it’s important to acknowledge the really good parts of our build. We encountered skilled, professional and conscientious people through flooring, plumbing, lighting, cabinetry and other trades. We are so grateful for the many amazing people we met along the way—people who were friendly and kind and who took pride in their work. They were the bright lights in this whole experience. We also met some good people within the Baywest team, and we are grateful for the work they did to help us navigate a very challenging build. When we began our Baywest journey, we signed a contract with Baywest Homes that established the price of our home before any of our personalized selections were made. Before asking us to sign that contract or collecting any money from us, Baywest had a responsibility to understand the developer’s requirements and accurately account for the costs associated with building the home they had agreed to provide. However, Baywest repeatedly demonstrated an incomplete understanding of the developer’s requirements, and this resulted in unplanned expenses, the financial consequences of which were repeatedly passed on to us. The first instance occurred when, months into the process, Baywest told us they had not realized our home was required to be one foot wider. Despite the fact that we had already signed a contract at an agreed-upon price—and despite this being their oversight—we were handed a substantial additional bill. It happened again when Baywest said they had not realized scaffolding would be required to complete the second-storey stonework. This stonework was a developer requirement, not an upgrade or change we had requested. Yet once again, rather than absorbing the cost of their own failure to account for a known construction requirement, Baywest passed the expense on to us. These two items alone totalled over $20,000. In both cases, Baywest’s lack of preparation became our financial responsibility. The selection process was one of the most frustrating aspects of the entire build. We were required to make selections without knowing how much items cost and then wait weeks for pricing. We repeatedly asked for pricing so we could make informed choices and stay within budget, but ultimately, after much frustration and little insight, we completed our exterior selections without knowing how much we had spent. We were then told we needed to make our interior selections, so we asked for a reconciliation of our exterior selections in order to know how much money remained in the budget. Baywest refused to provide one before the deadline they had imposed for our interior selections. We were required to continue making major financial decisions without knowing where our budget stood. Our build was plagued with delays, misinformation and missed steps. One of the bigger mistakes along the way occurred when Baywest poured the wrong driveway and then took steps to “fix” it rather than replace it with the driveway required by the developer. Their suggested “fix” would have avoided replacement but left us with a substandard driveway that did not reflect what we had paid for. Ultimately, it was replaced, but not without us pushing back and enduring yet another anxiety-provoking process. After possession, the problems continued. At our pre-possession inspection, we identified numerous scratches and dents in our new hardwood flooring and were assured they would be addressed before possession. On possession day—after Baywest had received our funds—we counted 76 scratches and dents in our brand-new hardwood flooring. The floor also had a visibly uneven stain, which Baywest initially said was acceptable. Only after we continued to push was the manufacturer brought in, and they confirmed that the stain had not taken properly and the floor required refinishing. The most disappointing issue, and the one that remains unresolved, is our kitchen island. Our upgraded, nine-foot waterfall quartz island, a $15,000 upgrade, had three visible scratches on possession day: one approximately 12 inches long and two approximately five inches long. Rather than immediately replacing the damaged quartz, Baywest asked us to allow repair attempts, and we repeatedly agreed in an effort to work with them. The original quartz installer inspected the island and said the scratches could not be repaired. A second company brought in by Baywest reached the same conclusion. Despite this, Baywest asked us to allow a third company to attempt a repair “before going down the path of replacing the island,” and we agreed. After two lengthy repair attempts involving hours of grinding and buffing, the original scratches were removed, but the island was left with obvious buff marks, lines, micro-scratches and a visibly altered finish. In short, two companies had advised that the scratches could not be repaired, and the subsequent attempts arranged by Baywest turned three original scratches into widespread damage across the surface of our island. When our Baywest representative came to inspect the island—the same person who had asked us to allow repair attempts before moving straight into replacement—he viewed it from one side, approximately five feet away, where the lighting made much of the damage less visible, and he declared it acceptable. We specifically asked him to walk to the opposite side, where the island is normally viewed and used and where the buff marks and micro-scratches were visible in the natural light. He refused, stating that he only had to approve it from where he stood and at eye level. Even from the position he chose to inspect it, visible marks remained. We were stunned by his response. Once again, we pushed back, and Baywest subsequently asked us to allow the same company to attempt yet another repair. Despite having little confidence after the previous attempts had made the island worse, we agreed—on the condition that Baywest confirm in writing that if the island could not be restored to brand-new condition, free of the buff marks, lines and micro-scratches created during the repair process, it would be replaced. Baywest declined to provide that commitment and chose to leave things as they were. We were told that if we were dissatisfied with the condition of the island, we should pursue the matter through Alberta New Home Warranty. We are now left with a visibly damaged $15,000 upgrade and no further resolution from our builder. What is particularly difficult to accept is that Baywest arranged and authorized the repair attempts that substantially worsened the condition of the island, yet ultimately declined to commit to either restoring it to brand-new condition or replacing it if another attempt failed. From the beginning, we could have insisted that the damaged island be replaced, but instead, we agreed to Baywest’s request to first try to repair it. Throughout that process, Baywest consistently presented the repair attempts as something to try “before going down the path of replacing the island.” It was on that understanding that we repeatedly agreed to the repair attempts. Their decision to leave us with the damage rather than commit to returning the island to the condition we contracted and paid for was the final straw in an already difficult build. It ultimately confirmed what our experience had increasingly shown us: the integrity and trust we expected from our builder simply were not there.

August 2026Rangeview

Overall Rating: 4.0 / 5

Respondent had no comments.

August 2026Harmony

Overall Rating: 4.0 / 5

My experience has been really good for the sales and design. During the contsruction phase, i feel the oversight of the trades was overlooked, and while the end product could have been better, I have to settle because the standard was not adhered to.

August 2026Rangeview

Overall Rating: 3.0 / 5

You can clearly see Jon’s commitment in how conscientiously he handles every task put before him. Yet, no matter how commendable his personal effort is, it cannot obscure a systemic flaw: the company's overall rhythm in addressing deficiencies and communicating progress is far too delayed.

August 2026Rangeview

Overall Rating: 5.0 / 5

We’ve had a couple things that needed immediate attention since moving into our home the end of May, and for the most part the response and care has been excellent.

July 2026Rangeview

Overall Rating: 4.0 / 5

Great support on the warranty follow up.

April 2026Creekview

Overall Rating: 5.0 / 5

We had the pleasure of purchasing our first home with Baywest, and overall, it has been a very positive experience. From the initial stages through to possession day, the entire team—Natalia, Jennifer, Ryan, and Jordan—was incredibly supportive, approachable, and responsive. As first-time homebuyers, we had many questions, and we truly appreciated their patience, guidance, and willingness to assist us at every step. The process was clearly outlined, and expectations were communicated well, which helped make the journey much smoother. One area that could benefit from improvement is the interior selection process. We understand that we were among the first clients during the launch of a new interior catalogue for laned homes in Creekview. However, as new homeowners without much prior knowledge, we would have appreciated more detailed guidance and information to help us make more informed decisions. Additional support or clearer explanations during this stage would enhance the experience for future buyers. That said, our overall experience from day one has been excellent. The team was always welcoming, even during our frequent visits and drop-ins, and consistently took the time to address our concerns. Now that we are three months post-possession, we are very happy with our decision to go with Baywest. We would also like to highlight the outstanding support we’ve received from Darcey, our warranty contact at Baywest Creekview. His responsiveness, professionalism, and attention to detail have been truly commendable. He has been readily available and quick to coordinate any necessary corrections. While we did have a few minor post-possession items, they were handled efficiently and without hassle, which is exactly the level of support new homeowners hope for. Overall, we are very satisfied with our experience and would confidently recommend Baywest to others looking to purchase a home.

April 2026Rangeview

Overall Rating: 4.0 / 5

I have had a great experience so far

March 2026Creekview

Overall Rating: 5.0 / 5

Respondent had no comments.