3.3

Move-In Experience Survey (30-90 days post move-in)

29 CUSTOMER REVIEWS

  • 5 star

    28.1%

  • 4 star

    21.9%

  • 3 star

    15.6%

  • 2 star

    15.6%

  • 1 star

    18.8%

3.7

Quality of Home

3

Quality of Experience

3

Caring Displayed

3.1

Overall Responsiveness

RECENT REVIEWS

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The Views at Coral Canyon, December 2022

1

Review of Overall Experience

Poor from about week 1 on. Lack of communication. Change in Agents, multiple times. Change in options and pricing. Constant changes in delivery and completion dates that were never communicated to us unless we inquired. Crappy follow up and follow through. We are still having to get on them for things that should have been done months ago, literally!!! I would not recommend Cole West to anyone at this point in time. I will actually deter anyone from using Cole West. All they want to do is push things down the road and blame their subs or COVID for anything and everything. Pathetic. Their Warranty department is non responsive as well and about as personable as a Black Widow spider. After 3 separate emails over 3 days I still have NOT heard from anyone in the Cole West Warranty department. What a JOKE. I have talked to other neighbors who have very similar feelings about Cole West. Not good. I just hope someone in the Cole West organization will step up and do what is right by completing my home to our expectations and satisfaction. We have been more than patient and have given extra time and effort with no results.

The Views at Coral Canyon, December 2022

4

Review of Overall Experience

Frustrated at the length of time it took, even with COVID. A little frustrated with the lack of communication re: closing, especially when we are finally given an approximately closing date and then never updated that CW wasn't going to hit it.

BUILDER PROFILE

Cole West Homes
2250 N Coral Canyon Blvd Ste. 200
Washington, UT
84780
(800) 383-2653

At Cole West Home, we’re more than your typical home builder. We’re a premier developer of master-planned communities in some of the most desirable locations across northern and southern Utah. Our combination of skillfully crafted, distinctively designed homes and an abundance of incredible amenities are what make every Cole West Home community one of a kind.

Our experienced team of industry leaders have roots that run deep in the state of Utah. It’s their commitment to quality, integrity and customer satisfaction that have led the way to what Cole West Home is today. So whether you’re looking for a single family home, vacation getaway or resort-style retirement home, we’re the first choice for building your dream.