4

Move-In Experience Survey (30-90 days post move-in)

52 CUSTOMER REVIEWS

  • 5 star

    26.9%

  • 4 star

    51.9%

  • 3 star

    17.3%

  • 2 star

    1.9%

  • 1 star

    1.9%

4.3

Quality of Home

3.8

Quality of Experience

3.9

Caring Displayed

3.5

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Graymoor, April 2021

3

Review of Overall Experience

We like our home very much, we have just had issues with details we found at walk through and told it was an easy fix. We feel like once we moved in we did not matter. The warranty department has done their best to help, but these were issues that were here before the move in are not work. We have had to wait 3 months to have items fixed, the communication has been terrible. When we follow up with questions they make you feel like you are a bother to them or just do not respond. The house itself is gorgeous, the materials used are good quality but they should investigate the vendors before they use them. The design layout and location is great. I would recommend JTB but they need to really work on some customer service skills and following up with the buyers.

The Ravines, April 2021

5

Review of Overall Experience

Respondent had no comments.