4

Move-In Experience Survey (30-90 days post move-in)

52 CUSTOMER REVIEWS

  • 5 star

    26.9%

  • 4 star

    51.9%

  • 3 star

    17.3%

  • 2 star

    1.9%

  • 1 star

    1.9%

4.3

Quality of Home

3.8

Quality of Experience

3.9

Caring Displayed

3.5

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

Graymoor, April 2021

3

Review of Overall Experience

We like our home very much, we have just had issues with details we found at walk through and told it was an easy fix. We feel like once we moved in we did not matter. The warranty department has done their best to help, but these were issues that were here before the move in are not work. We have had to wait 3 months to have items fixed, the communication has been terrible. When we follow up with questions they make you feel like you are a bother to them or just do not respond. The house itself is gorgeous, the materials used are good quality but they should investigate the vendors before they use them. The design layout and location is great. I would recommend JTB but they need to really work on some customer service skills and following up with the buyers.

The Ravines, April 2021

5

Review of Overall Experience

Respondent had no comments.

BUILDER PROFILE

JTB Homes
1777 R W Berends Drive Southwest
Wyoming, MI
49519
616-916-8895

THE JTB DIFFERENCE

Whether you are looking to buy or build your new dream home, you have come to the right place. With over 80 years of combined experience in new home construction, West Michigan home builder, JTB Homes, has developed a proven, more efficient, and cost effective way to build your new home. We proudly offer our clients an unprecedented level of experience, dedication and expertise because you should expect nothing less. We look forward to helping you get started on building or buying your new home today.