Overall our experience was going well with Landmark until we realized we had a non-working clothes dryer in our new home. After 4 weeks and several calls to Landmark and GoPro we finally had a working unit. In my opinion a new home owner shouldn’t have to go 4 weeks without a dryer and have to constantly follow up with people to get anyone to react.
I am very disappointed in their following through with our prohome warranty. We had an installed broken fan light cover they refused to replace. We also scheduled warranty repairs on our 3 month date and only some of the repairs were made. I took a special day off to get this done but only a few items were addressed. No communication or explanation. It feels like they are more focused on building new units than making sure old customers are taken care of. Also it seemed like they were in such a rush to finish that they left a lot of debris throughout the home. Almost like they didn’t do a thorough inspection before signing the home off to close.