Meritage Homes - Houston

April 2026Riviera Pines 50's

Overall Star Rating: 5.0 / 5

The reason for my full confidence in Meritage Homes at Riviera Pines, is due to Cole. He is my construction manager to my home. From day one, Cole has kept his word. He has made sure, that my attention to the each detail is heard. He has taken my concerns and addressed them, to resolve the issues even though it was part of a bad design. Cole was one of very few from Meritage Homes to keep his word and what was agreed on. Cole is the one that made dealing with Meritage Homes better.

April 2026Sanford Farms 40's

Overall Star Rating: 5.0 / 5

Very Good

April 2026Riviera Pines 40's

Overall Star Rating: 5.0 / 5

So far my experience has been good.

April 2026Heights of Barbers Hill

Overall Star Rating: 4.0 / 5

Working with Ms. Maria, Elissa and their team was a great experience. Christ was also very reliable and always quick response with whatever issues I had. Happy so far.

April 2026Pinewood Trails 40

Overall Star Rating: 5.0 / 5

5 stars from the sales experience all the way through move in. High recommend

April 2026Riviera Pines 50's

Overall Star Rating: 5.0 / 5

I am writing to share my exceptional experience with Meritage Homes, and more specifically to recognize the outstanding professionalism, dedication, and service provided by Construction Manager Carter. As someone who travels extensively for a living and has encountered a wide range of customer service experiences across industries and around the world, I can say with complete confidence that the level of service I received throughout this homebuilding process was truly unmatched. From the very beginning of my journey with Meritage Homes, the process was handled with a level of care, transparency, and organization that immediately set a positive tone. Purchasing and building a home can often feel overwhelming, especially with the number of moving parts involved, but the experience was made significantly smoother because of the communication and structure provided by the team. What stood out most, however, was the consistent involvement and leadership of Carter. Carter demonstrated a level of professionalism that goes far beyond standard expectations. Throughout the entire construction process, he kept me informed at every stage. Whether it was updates on progress, timelines, or addressing any questions I had, he ensured I was never left in the dark. That level of communication created a strong sense of trust and confidence, which is incredibly important when making such a significant investment. One of the most impressive aspects of Carter’s service was his responsiveness. It did not matter what time of day it was—he consistently made himself available. In many industries, especially construction, delays in communication can lead to frustration and uncertainty. That was never the case here. Carter responded promptly, thoroughly, and with a clear understanding of every detail. His ability to remain accessible and attentive at all times truly sets him apart. During the walkthrough process, Carter’s knowledge and attention to detail were evident. He took the time to thoroughly explain every aspect of the home, ensuring that I fully understood the features, systems, and craftsmanship involved. There was no rushing, no glossing over important details—everything was explained with patience and clarity. His expertise not only demonstrated his deep understanding of the product but also reinforced the quality and integrity behind Meritage Homes. Beyond his technical knowledge, Carter brought a level of professionalism and pride to his work that is rare to find. He approached every interaction with respect, attentiveness, and a genuine commitment to delivering the best possible experience. It was clear that he takes ownership of his role and holds himself to a very high standard. That kind of mindset is invaluable in any organization. What makes Carter’s performance even more noteworthy is how consistent he was throughout the entire process. It was not just one or two standout moments—his level of service remained high from start to finish. He was proactive, detail-oriented, and always one step ahead. That consistency is what transforms a good experience into an exceptional one. In my opinion, Carter is not just an asset to Meritage Homes—he is a leader. His ability to manage communication, oversee construction details, and deliver a superior customer experience demonstrates skills that extend beyond his current role. He has the qualities of someone who could successfully lead a team or even oversee a department. His work ethic, professionalism, and dedication to excellence make him a strong candidate for advancement within the company. Meritage Homes should take great pride in having someone like Carter on their team. Employees who consistently go above and beyond, who represent the company at the highest level, and who leave a lasting impression on customers are invaluable. Carter embodies all of those qualities. Recognizing him through an award, promotion, or formal acknowledgment would not only be well deserved but would also reinforce the standard of excellence that Meritage Homes stands for. Overall, my experience with Meritage Homes has been outstanding. The quality of the home, the structure of the process, and the professionalism of the team all contributed to a very positive experience. However, it was Carter exceptional service that truly elevated everything. He turned what could have been a standard transaction into a memorable and highly satisfying journey. As someone who has experienced customer service across many different industries and cultures around the world, I can confidently say that this level of service is rare. It speaks volumes about Carter’s character, work ethic, and commitment to excellence. He has set a standard that others should aspire to. I am extremely grateful for the experience and proud to be a homeowner with Meritage Homes. I look forward to enjoying my home for years to come, and I will not hesitate to recommend Meritage Homes to others, knowing that professionals like Carter are part of the team.

April 2026Kemah Crossing - 28

Overall Star Rating: 4.0 / 5

Overall the experience was good. I just have issues with walk the through right before closing. The closing walk through was scheduled two hours before our closing time. Also we had to drive an hour to close. So the walk through seemed rush. During this walk through I discovered an issue that I believed to be resolved by replacing exterior trim was actually just caulked and painted. I believed after speaking with Steven that the board would be replaced. I waited a couple weeks after closing to see if the issue would be resolved. The issue was never addressed so I emailed Steven the construction manager about this issue and others. I received no response from him. I then emailed warranty and Laurel responded and said Steven would be responding. Steven emailed me about a week later stating he ordered items to fix issues and would hopefully fix them the following week. I waited one week and received no response. I have now emailed Laurel & Steven again and I am waiting for a response.

April 2026Granger Pointe 45s

Overall Star Rating: 5.0 / 5

Overall, it was a great experience. Very minor blue tape before closing. Am very pleased with Meritage and their team.

April 2026Stewart's Ranch

Overall Star Rating: 5.0 / 5

People are always with you

April 2026Kemah Crossing - 38

Overall Star Rating: 5.0 / 5

Highly satisfied