Overall Star Rating
4.6 / 5 from 1,720 surveys
Rating distribution
Based on 1720 surveys
Quality of Home
4.5 / 5
Quality of Experience
4.5 / 5
Caring Displayed
4.6 / 5
Overall Responsiveness
4.6 / 5
Recent survey feedback
April 2026Greystone TH - 3 Story Alley
Overall Star Rating: 3.0 / 5
I love my house but was not impressed with certain parts of the process. Meritage Realtor Madison didn’t even bother coming to anything on my closing day. Construction manager Calvin dismissed my concerns of my windows being upside down. More than once. Of course the window leaks within the first week I moved in. Third party window guy came out for my warranty claim and said they were indeed installed incorrectly. Calvin also was supposed to send someone out to add towel holders to all of my bathrooms. No one showed up on the date/time he told me they’d come. Unhappy because I took off work for nothing. I still don’t have the towel holders on the walls.
April 2026Carlton Landing
Overall Star Rating: 5.0 / 5
Sales team went out of their way to answer all questions and concerns. When we wanted to see exactly what our house would look like, they found finished models in other Meritage communities for us to visit. Communication throughout the entire process was outstanding (special thanks to Mikey). During closing, Grant was very thorough and patient with us, and he delivered on what was promised. During our first weeks, the warranty team was also outstanding (special thanks to Angie). We had a couple of electrical "issues", and Angie made sure it was resolved correctly, and the tech from Strada (Caleb) was really great.
April 2026Crestview 41' (LN)
Overall Star Rating: 4.0 / 5
Fast and professional
April 2026Carlton Landing
Overall Star Rating: 3.0 / 5
My ac unit went out in the first month
April 2026Station Hill 75' SF
Overall Star Rating: 5.0 / 5
Home is great, appliances are a little rough, we have a service call on the dryer already.
April 2026Carlton Landing
Overall Star Rating: 4.0 / 5
Overall - it’s been a very painless experience. Tamika and Grant were excellent to work with!
April 2026Crestview 51' (LN)
Overall Star Rating: 5.0 / 5
My experience with Meritage was really positive. I had never purchased a new build home before and it was really wonderful to have help with all my questions and issues both before and after the closing. Tamika was extremely helpful and was able to answer every question and fix every problem quickly for me. She was very flexible with my schedule and was basically on-call for all my needs. Trevor (construction manager) was also very helpful with construction issues and my walkthrough. Brett (warranty issues) was the opposite of helpful but Tamika was then able to navigate those issues for me and make sure I had everything needed before moving in. Would love to buy with Meritage again!
April 2026Crestview 51' (LN)
Overall Star Rating: 4.0 / 5
Over all the experience was great except the bad experience i had on the final walkthrough with builder. Also the Wall paint quality can be improvised house walls are painted with flat paint which is not washable neither touch up can be done the option to fix those small mark is to repaint the wall which is expensive.
April 2026Woodmont 55' (LN)
Overall Star Rating: 0.0 / 5
Sales personal was very helpful
April 2026Cedarcrest TH (LN)
Overall Star Rating: 5.0 / 5
I love my new home!