Overall Star Rating
4.6 / 5 from 1,724 surveys
Rating distribution
Based on 1724 surveys
Quality of Home
4.5 / 5
Quality of Experience
4.5 / 5
Caring Displayed
4.6 / 5
Overall Responsiveness
4.6 / 5
Recent survey feedback
April 2026Carlton Landing
Overall Star Rating: 5.0 / 5
Its been a good experience. We just had drywall cracks the first couple days of moving into the house that we now have to stare at until the 1 year warranty is fulfilled. Hopefully it will be fixed correctly so we dont have to look at the whole upstairs. Aside from the obvious quality of craftsmanship the home suits our needs. The people were very tentative to our requests prior to move in.
April 2026River Ridge 50's (LN)
Overall Star Rating: 5.0 / 5
The overall experience has been fine. I wish I had more control or the ability to add features to the home during the build process but other than thay, Andy the Project Manager has been very helpful in providing tips and tricks of owning a new home.
April 2026Carlton Landing
Overall Star Rating: 5.0 / 5
Having people like Grant makes you feel that your opinions and insights truly matter, helping you feel included throughout the entire process. As a first time buy that feeling is priceless.
April 2026Cedarcrest TH (LN)
Overall Star Rating: 5.0 / 5
We had an excellent experience with all involved. The only disappointment occurred during the walk-through. The Sheetrock finish work and paint job was not at the level we expected. There were nails showing, scuffed areas and wall areas not painted at all, interior door “skins”were loose on several door bottoms and the refrigerator and microwave had dents. Vincent was wonderful addressing these concerns and blemishes and getting items addressed. We were surprised that the finish quality was not as good as we had experienced as homeowners.
April 2026Greystone TH - 3 Story Alley
Overall Star Rating: 3.0 / 5
I love my house but was not impressed with certain parts of the process. Meritage Realtor Madison didn’t even bother coming to anything on my closing day. Construction manager Calvin dismissed my concerns of my windows being upside down. More than once. Of course the window leaks within the first week I moved in. Third party window guy came out for my warranty claim and said they were indeed installed incorrectly. Calvin also was supposed to send someone out to add towel holders to all of my bathrooms. No one showed up on the date/time he told me they’d come. Unhappy because I took off work for nothing. I still don’t have the towel holders on the walls.
April 2026Carlton Landing
Overall Star Rating: 5.0 / 5
Sales team went out of their way to answer all questions and concerns. When we wanted to see exactly what our house would look like, they found finished models in other Meritage communities for us to visit. Communication throughout the entire process was outstanding (special thanks to Mikey). During closing, Grant was very thorough and patient with us, and he delivered on what was promised. During our first weeks, the warranty team was also outstanding (special thanks to Angie). We had a couple of electrical "issues", and Angie made sure it was resolved correctly, and the tech from Strada (Caleb) was really great.
April 2026Crestview 41' (LN)
Overall Star Rating: 4.0 / 5
Fast and professional
April 2026Carlton Landing
Overall Star Rating: 3.0 / 5
My ac unit went out in the first month
April 2026Station Hill 75' SF
Overall Star Rating: 5.0 / 5
Home is great, appliances are a little rough, we have a service call on the dryer already.
April 2026Carlton Landing
Overall Star Rating: 4.0 / 5
Overall - it’s been a very painless experience. Tamika and Grant were excellent to work with!