4.3

Move-In Experience Survey (30-90 days post move-in)

337 CUSTOMER REVIEWS

  • 5 star

    53.0%

  • 4 star

    29.4%

  • 3 star

    12.6%

  • 2 star

    4.3%

  • 1 star

    0.8%

4.3

Quality of Home

4.1

Quality of Experience

4.3

Caring Displayed

4.3

Overall Responsiveness

RECENT REVIEWS

Show All Reviews

B Vista Ph 3 Sec 1, December 2021

5

Review of Overall Experience

Despite our house being delayed for 6months, we truly enjoyed working with Joe. He was going above and beyond to accommodate the delay and fought to help get us a fair compensation. We appreciate everything that Joe did!

Pacesetter Homes - Austin Response

We are happy to hear you had a positive experience and appreciate your feedback. During this past year, delays were caused by many factors, delivery of materials, backorders of materials and theft of materials, shortage of vendors due to high demand as well as mistakes on oversite and scheduling by our team. We regret any of these issues happening and the delays they have caused. We especially appreciate the kind words about our construction team members you worked with and We hope you spend many happy years in your new home.

Saddle Creek, December 2021

4

Review of Overall Experience

The people I have had contact with have been professional and pleasant. The house plan is so attractive and good options are provided. They are slow at making repairs. There was a front door that let air in and it took time, but they did fix it well and we are still waiting on one broken window replacement. Over all I think Pacesetters is great and at this point would go to them again.

Pacesetter Homes - Austin Response

We are happy to hear you had a positive experience and appreciate your feedback, especially the kind words about our representatives you worked with. We hope you spend many happy years in your new home.