We were fortunate to have our original sales rep. Move on and got a sales rep. That took control of our account and informed us of things that were not told to us to begin with.
They need to bring in contractors that do not drink on the job and throw beer bottles on the client's property. We were not told at any time about putting a driveway.
Future owners are encouraged to participate during the building process.
More over site of the plumber, electrical & HVAC trades. I can provide specifics if interested.