Terrible communication, lack of follow through, poor customer service, wreck-less paint crews, bad supervision during the build, and cleaning crew left the house a wreck. Tile and grout colors were not accurate, no one cared from Tilson. Our concerns were brushed off at every stage during build “That will be corrected at final walk-through/punch list”. Never happened…. Long build times lead to customers eager to move in, Tilson knows they can do the bare minimum and still close!
Our experience with the sales office (Darla and Clarissa) was fantastic! Our issues came when they released us to the contractor. Our first contractor was unresponsive and he turned us over to another contractor Cal, who was very nice and responsive (he called us weekly) but he had no control over the team he hired.