The designer did not document every detail we wanted only to discover during construction a different type of design than what we thought we chose. The quality of workmanship from the contractors is very poor especially on the painting, doors, base boards, kitchen cupboards.
The lack of attention and communication from the Tilson team was very poor beginning with the sales department. Our project took 2 years to complete and during this time, we coined the phrase 'Tilson Two-Step' because for every 2 things Tilson completed, one (if not both) needed to be redone.