3.9

Move-In Experience Survey (30-90 days post move-in)

13 CUSTOMER REVIEWS

  • 5 star

    46.7%

  • 4 star

    20.0%

  • 3 star

    26.7%

  • 2 star

    6.7%

  • 1 star

    0.0%

4

Home Quality

3.9

Overall Service

3.5

Time Taken to Correct Items

3.7

Would Recommend Builder

RECENT REVIEWS

Show All Reviews

North Texas, March 2019

3

Liked Most

It's done

Would Change

Respondent had no comments.

North Texas, February 2019

4.5

Liked Most

Our home is a 100% custom plan. Tilson made the designing and building look easy! The construction looks second to none. The original sales person left Tilson in the early stages of our process which we feel put us several months behind of where we should have been. Darla had a MAJOR task on her hands taking over and handled it very patiently and professionally. Without a doubt, we know Darla gave us her 100% everytime we worked with her. Logan... I cannot begin to tell Tilson how lucky you are to have a builder like Logan. Having a little construction background, I can tell you that I have never dealt with any contractor or foreman that has worked as hard as Logan or gone out of his way to make such a difference in the way Logan did for us. His level of professionalism and work ethic is rare and he is the type of person that can and will make a huge difference at whatever he does. In this case, it will be nothing but beneficial for Tilson. From Darla to Logan and Nick, we were very impressed that every employee truly cared and wanted to make sure we got what we wanted. We never felt like we were dealing with a faceless corporation, just a group of very nice, hard working people doing what they could to help us build our final home. We are grateful for that. Thank you

Would Change

We feel like there is a little bit of a gap between sales and construction on what can or cannot actually be done. We had a few issues/miscommunications that could have been avoided. This led to a few things that we are not thrilled about.