2024 State of CX Report

After compiling tens of thousands of homebuyer surveys across hundreds of new construction homebuilders, we’ve assembled the most comprehensive analysis on the state of the customer experience in residential new construction.

Get the report and see how you compare!  


The State of CX Report includes stats, trends and year-over-year comparisons covering every stage of the homebuyer journey:

  • The Sales Experience
  • Design & Decor Selection
  • Construction Process
  • Closing & Move-In
  • Post Move-In & Warranty

By downloading the State of CX Report, you’ll also be subscribed to our newsletter, bringing you exclusive articles, interviews and industry best practices.  Stay tuned for our follow-up content later this year which will include actionable tips to help enhance your builder brand and business.