Who is Avid Ratings?

We are a leading provider of customer experience solutions for North America’s top homebuilders. By harnessing the comprehensive capabilities of our AvidCX platform, we collect and analyze detailed feedback across every touchpoint of the homebuyer journey. This data is transformed into actionable insights that are delivered throughout the organizational structure, enabling teams at all levels to make informed decisions that enhance customer satisfaction. Trusted by hundreds of homebuilders in both the United States and Canada, we are dedicated to helping builders elevate their brand and improve the home buying experience.

Why will I be receiving a survey?

You will be receiving a survey in conjunction with your recent new home purchase. As a partner to the top homebuilders across North America, we facilitate these surveys to help your homebuilder understand both your experience and expectations. The insights you will provide are crucial to enhancing their services and offerings. Your participation in this survey will play a vital role in shaping the quality and service provided by your homebuilder. Thank you for helping to make a difference.

How to unsubscribe from survey invitations.

If you decide that you no longer wish to receive survey invitations from your builder, you can easily unsubscribe at any time. Send an email to gosurvey@avidratings.com with the subject line “Unsubscribe.” Include your name and email address in the message so we can promptly remove you from the mailing list. Please allow 48 hours for your request to process.