21st Annual Avid Awards Recognize Leading U.S. Builders for Outstanding Homebuyer Satisfaction

5.8 min readPublished On: May 13, 2024

MADISON, Wis. (May 13, 2024) – Avid Ratings is pleased to announce the recipients of the 21st Annual Avid Awards, honoring top-performing builders who provide outstanding customer experiences in the United States. Each year, these prestigious awards acknowledge homebuilders who achieve the highest scores in our homebuying customer experience surveys. The selection process evaluates results from major publicly traded builders, North America’s largest private builders, as well as numerous small-volume and custom builders across the continent. This year, 462 qualifying builders participated in the program, which analyzed homebuyer data from January to December 2023.


Aaron Everson, CEO of Avid Ratings, shared, “We are thrilled to honor this year’s Avid Award winners, recognizing their unwavering dedication to outstanding customer satisfaction. These homebuilders have shown remarkable resilience in addressing their buyers’ needs. Their agility, perseverance, and commitment to excellence in service have rightly earned them these well-deserved accolades.


The Avid Awards serve as a reliable indicator of customer service quality in the homebuilding sector. Since 1992, Avid Ratings has played a pivotal role in increasing transparency regarding builder performance based on consumer feedback. To determine the Avid Award recipients, homebuilders are assessed using Avid’s proprietary platform, AvidCX™. Every homebuyer survey in the database is examined to calculate each builder’s overall rating. Avid’s New Home Experience surveys gather comprehensive homebuyer feedback, offering unparalleled insights into overall satisfaction, likelihood of referral, actual recommendations, and strategic customer experience diagnostics for homebuilders.


To receive an Avid Award, each winning builder must achieve a score within or above the top 25th percentile across their US-based counterparts.


Avid Cup

The Avid Cup recognizes a single builder, across three different categories – Production, Custom, and Small Volume, with the highest customer ratings across all surveys throughout North America, taken throughout the first year of homeownership.

21st Annual Avid Cup winners in the U.S. are as follows:

  • Production:  Meritage Homes – S. California
  • Custom:  McKinney Builders
  • Small Volume:  Van Daele Homes – Utah


We are humbled for Meritage Homes Southern California to win this year’s AVID Cup Award for the third year in a row! Being recognized by our valued homeowners is an honor and something we will always cherish. We believe our homeowners deserve a Life. Built. Better.®  This award is a tribute to our talented Sales, Construction and Customer Care team that brings together the new home delivery process and provides a remarkable experience to our new homeowners. Thank you AVID for supporting these efforts for our customers and overseeing the progression for Meritage to be what it is today and, in the future.” – Doug Campbell, Meritage Homes, Director of Customer Care


Avid Diamond Award 

Builders with the highest scores in their nation on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership, are recognized with this award. The US and Canada are eligible for one award each for Production, Custom, and Small Volume builder categories.

Avid Diamond Award winners in the U.S. are as follows: 

  • Production:  Mungo Homes – Charleston, SC

Our team focuses on the customer, the experience, and providing a quality home. We are passionate about what we do and are fortunate to be in this business. We’re honored to be recognized, but, frankly, we don’t do this for the awards. Our reward is a happy customer.” Neil Shepard, Market President.

  • Custom:  AR Homes® Lake City (Bryan Zecher Homes, Inc.)

It is an honor to receive this award. It is a true testimony to our team, const managers, vendors and subcontractors that give us the attention to detail our customers deserve. Without us all doing our respective jobs, this would not be attainable, thank you.” – Bryan Zecher Homes, Franchisee

  • Small Volume:  Brown Haven – Ellijay

Over the course of the last year, our organization set a goal of intentionally creating RAVING fans of Brown Haven Homes by truly embodying our core values. Receiving this award is simply remarkable and speaks to the dedication our team commits to our core values and our clients. We are honored to impact so many lives by building great homes with and for amazing people.” – Brittany Walker, Brown Haven – Ellijay


Avid Gold Award 

This award is presented to builders with the highest scores in their region on the New Home Move-In Experience Survey, taken from the first 90 days of homeownership. Every region is eligible for one award each for Production, Custom, and Small Volume builder categories.

Avid Gold Award winners in the five U.S. regions are as follows:

North Central Region

  • Production: Mayberry Homes, Michigan
  • Small Volume: Windsor Homes

Northeast Region 

  • Production: Paparone New Homes
  • Small Volume: The Green Company

South Central Region 

  • Production: Rausch Coleman Homes, Houston

Southeast Region

  • Production: Rausch Coleman Homes, Huntsville
  • Custom: AR Homes® Charlotte (Paragon Homes of Charlotte)

West Region

  • Production: Tresidio Homes


Avid Benchmark Award

This award recognizes any US or Canadian builder scoring among the top 25% of Avid’s nationwide databases on the New Home Move-In Experience survey, taken from the first 90 days of homeownership.

The winners of the Avid Benchmark Award in the United States are as follows:

AR Homes® Jacksonville (Marcus Allen Homes, Inc.)

AR Homes® Sarasota (Nelson Homes, Inc.)

AR Homes® Gainesville, FL (Barry Rutenberg and Associates, Inc.)

AR Homes® Gainesville, AL (RLW Homes, Inc.)

Brohn Homes

Brookfield Residential, Southern CA

Brown Haven, Hiawassee

Capital Homes

Hakes Brothers, Albuquerque

Hakes Brothers, El Paso

Hartford Homes

Hayden Homes, Inland Northwest

Hayden Homes,  South Idaho

Hayden Homes, South Washington

Korndoerfer Homes

McKee Homes, Triangle

McStain Neighborhoods

Meritage Homes, Atlanta, GA

Meritage Homes, Austin

Meritage Homes, Charlotte

Meritage Homes, Dallas/Fort Worth

Meritage Homes, Denver

Meritage Homes, Greenville, SC

Meritage Homes, Houston

Meritage Homes, N. California

Meritage Homes, Nashville

Meritage Homes, Phoenix

Meritage Homes, Raleigh

Meritage Homes, San Antonio

Meritage Homes, Tucson

Mungo Homes, Columbia & Sumter

Mungo Homes, Greenville

Mungo Homes, Myrtle Beach

Mungo Homes, Raleigh

Mungo Homes, Savannah

New Tradition Homes, Southwest, WA

Rausch Coleman Homes, Birmingham

Rausch Coleman Homes, Jonesboro

Rausch Coleman Homes, Little Rock

Rausch Coleman Homes, NWAR

Rausch Coleman Homes, Oklahoma City

Rausch Coleman Homes, San Antonio

Rausch Coleman Homes, Tulsa

Rausch Coleman Homes, Cedar Valley

Stanley Martin, Maryland

Stanley Martin, Orlando

Stone Martin Builders, Auburn/Opel

Stone Martin Builders, W. Georgia

Tuskes Homes

Veridian Homes

Winners will receive access to a press kit that will include the official Avid Award badge that employees may display in their email signature and on their letterhead. 

For more information about the Avid Awards, please visit here.

About Avid Ratings

Avid Ratings is the leading resource for building quality in North America. Dedicated to the homebuilding industry, Avid Ratings helps companies build better customer experiences by gaining powerful consumer insights and deep customer feedback through our proprietary customer experience platform, AvidCX™. Avid Ratings was named a Top 5 Sales Tool by BUILDER magazine, a Brilliance Award recipient by TecHome Builder, and also featured as a Top Product by Constructech Magazine. For more information, please visit www.avidratings.com.