High Touch CX in a Low Touch World
March 26, 2020 / 11:00 am CDT
Join Tim Bailey, Avid Ratings Chief Strategy Officer, and Zach Buehl, Avid Ratings VP of Customer Success, as they discuss the current disruption from the COVID-19 outbreak and share ideas to help companies stay connected with their employees, trades, suppliers and customers. These are modern times, and our world has undergone a rapid shift to low-touch and physical distancing.
Learn how to use technology and strategies to increase your connections and enhance communication like never before. See how leading companies are already benefiting from technology that removes physical barriers in the sales process while reducing friction in their customer experience.
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Tim Bailey | Avid Ratings - Chief Strategy Officer
Tim has spent most of his career in the construction industry, starting at 16 years old by working summers as a site laborer. He earned his Bachelor of Science degree from Wilfrid Laurier University in Waterloo, Ontario and has worked as a carpenter, project manager, new home salesperson, and vice president for a Canadian-based home builder. As Chief Strategy Officer of Avid Ratings, Tim helps the building industry leverage research, data, and analytics to create customer experience excellence.
Zach Buehl | Avid Ratings - Vice President of Customer Success
Zach has more than 10 years of software enablement and support experience. He has developed award-winning implementation teams, created highly rated customer success processes, and served on multiple steering committees for support practices. As VP of Customer Success of Avid Ratings, Zach uses his keen understanding of how customers leverage the data Avid provides to create the processes around success and support.