View Homes Utilizes Entire Suite of AvidCX Tools for Better Customer Connections

AvidCX Helps View Homes Connect with Customers

The View Homes leadership team compared Avid to “one-stop shopping,” and signed on to utilize the entire suite of AvidCX tools. Since implementing these tools, View Homes is able to analyze and act on in-depth customer data like never before.

Says a View Homes executive, “Prior to Avid, we only asked a few questions in our surveys, and didn’t really receive any meaningful feedback. Now, we better understand the wants and opinions of the homebuyer. And — we’re communicating to the homebuyer that we actually care!”

View Homes is also able to engage more effectively with current and prospective clients via social media and online reviews. They find that the reputation management aspect of the platform helps them save time and better connect with their audience.

“Prior to Avid, we only asked a few questions in our surveys, and didn’t receive any meaningful feedback. Now, we better understand the wants and opinions of the homebuyer. And – we’re communicating to the homebuyer that we actually care!” Jeanne Conger – Corporate Director of Business Development & Marketing