Harnessing Data to Build Trust
March 3, 2020 / 1:00 pm CST
In this webinar, Tim Bailey, Avid Ratings Chief Strategy Officer and Zach Buehl, Avid Ratings Vice President of Customer Success, will show you how to turn your online reviews into real-world trust by understanding your customer needs and wants.
Learn how to leverage data and analytics to better understand and serve your customers, predict their future needs and preferences, and cultivate trusting relationships that last a lifetime.
Have any questions? Email firstname.lastname@example.org.
MEET THE PRESENTERS
Tim Bailey | Avid Ratings - Chief Strategy Officer
Tim has spent most of his career in the construction industry, starting at 16 years old by working summers as a site laborer. He earned his Bachelor of Science degree from Wilfrid Laurier University in Waterloo, Ontario and has worked as a carpenter, project manager, new home salesperson, and vice president for a Canadian-based home builder. As Chief Strategy Officer of Avid Ratings, Tim helps the building industry leverage research, data, and analytics to create customer experience excellence.
Zach Buehl | Avid Ratings - Vice President of Customer Success
Zach has more than 10 years of software enablement and support experience. He has developed award winning implementation teams, created highly rated customer success processes, and served on multiple steering committees for support practices. As VP of Customer Success of Avid Ratings, Zach uses his keen understanding of how customers leverage the data Avid provides to create the processes around success and support.